This assessment will require you to research and review the operation of one of the following types of community service sectors operating in Australia: • Support service for youth experiencing mental...

Managerial Issues in Safe Steps        1
MANAGERIAL ISSUES IN SAFE STEPS
Table of Contents
Introduction    3
Overview of Safe Steps    3
Management Challenges that Safe Steps might Face    4
Toxic Work Environment    4
Insufficient Funds    5
Partnerships to Help Address the Management Challenges    6
Consultancy Services    6
Gather Funds    7
Innovation to Deal with the Challenges    8
Wearable Tech    8
Participate in Human Services Partnership Forum    9
Conclusion    9
References    11
Introduction
    Issues of domestic violence are increasing, becoming a prevalent issue in the majority of the households of Australia. Women and children are the most vulnerable members of a family experiencing domestic violence. They are not only physically assaulted but also get affected from psychological and emotional perspectives. The women and children experiencing violence often fail to identify it due to their lack of knowledge and understanding regarding the issues. They often unknowingly get accustomed to violence as the people surrounding them normalize it. This is where community service centres come into action. These organizations educate the community, offer services to the victims and support them.
Overview of Safe Steps
    Safe Steps is a community service centre that offers specialist support services to individuals and families experiencing family violence in Victoria. It is a response service that can be accessed at any given time. The organization is supported by the Victorian Government and it aims to provide safety, support as well as reverence for the victims and survivors of domestic as well as family violence. Safe Steps promotes positive values for the community of the society such as courage, feminism, empowerment, inclusivity, respect, and reflection. The organization provides several services ranging from information and referral, crisis response for the victims of violence; family violence risk assessment conducted by specialists, safety planning for the family and domestic violence victims as well as provides access to supported crisis accommodation (Safe Steps, 2020). Their website is also highly informational and resourceful as they provide numerous links to educate the community so that they become capable of identifying violence, know about ways to deal with issues of family and domestic violence, offer live chat support to help victims who have queries, and so on. Safe Steps also offers trauma counselling by specialists on the behalf of national counselling service.
    The organization encourages a positive and progressive mindset where they offer jobs to women under Section 28 of the Equal Opportunity Act 2010 (Safe Steps, 2020). They also welcome people from diverse cultural backgrounds and language orientations. The organization has no age barrier therefore; people from all age groups are free to join the community service centre. Safe Steps also encourages individuals from the LGBTQ community as well as people with disabilities to join hands and support victims and survivors of family and domestic violence.
Management Challenges that Safe Steps might Face
    As an organization dealing with victims and survivors of family and domestic violence, Safe Steps need to harbor a positive workplace environment, a continuous flow of funds as well as resources that are required for operating efficiently, proper leadership and management practices for ensuring a steady improvement in helping and supporting the ones in need and so on. However, there might be a few managerial issues that can create complications in the operation of the organization. Through the article, two managerial challenges will be emphasized.
Toxic Work Environment
    Through several investigations, it has been observed that the organization is experiencing a high rate of employee turnover and even several instances of termination. Although initially it was considered that employees who were being terminated by the management were not performing up to the mark, later from the investigations it was found that the cause of employee turnover and termination was completely different from the initially expected cause. Through the investigations, it was discovered that Safe Steps was harbouring a toxic workplace environment. Although the frontline workers and service providers were performing efficiently while serving the victims and survivors of domestic violence, the managerial figures were leading to the development of an inappropriate work environment. According to Bhandarkerand Rai (2019), improper and inefficient leadership on the managerial part of the organization can lead to differences between the employers and the employees of the organization, thereby deteriorating the quality of the workplace as well as the services that they offer. According to Ahmed et al. (2017), due to high employee turnover and termination rates, the existing employees were undergoing extreme physical and psychological pressure due to increased workload, time management...