Think back on a difficult conversation you have had. Then think about each of the five stages of listening in the conversation—at what point did you select, attend, understand, remember, and respond...

Think back on a difficult conversation you have had. Then think about each of the five stages of listening in the conversation—at what point did you select, attend, understand, remember, and respond to the other person’s message? Did you fail to adequately carry out any of the five stages? If so, try to identify any problems that may have prevented you from completing the stage.