these are the questions files. very easy assignment just question and answers. I don't need any references. can just copy paste.. unit is lead and facilitate a team
BSBXTW401 Lead and Facilitate a Team ASSESSMENT TASK 3 Provie Coaching, Brainstorm and Use Problem-Solving ICT50120 Diploma of Information Technology ASSESSMENT TASK 3 COVER SHEET Please ensure this form is fully completed prior to submitting. This page MUST be on the front of your assessment and needs to be easily accessible, filled in and signed. Student Number: Student Name: Subject: BSBXTW401 Lead and Facilitate a Team Course: ICT50120 Diploma of Information Technology STUDENT DECLARATION I hereby certify that: 1. This assessment task is my own work based on my personal study/research and not the work of another student and/or source. 2. I have acknowledged all material and sources used to prepare this assessment task. 3. I have not plagiarised or copied any part of this assessment task from the work of any other student or source either. (I know the penalties for plagiarism include $200 re-assessment fee) 4. This assessment task has not previously been submitted. 5. I am aware of the requirements set by my Trainer & Assessor. 6. I have retained a copy of this assessment task for my own records. 7. I have completed all my assessments, tasks & activities (on Moodle®) successfully. Student’s Signature: _______________________________ Date: _________________ Wentworth Institute RTO Code: 91178 November 2017 Version: 1.0 Student instructions This Assessment is designed to test the knowledge that you have acquired throughout the unit so far. Use the following tips to help you answer the questions: Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking. HINT: Use these questions as subheadings to create a business style report to answer your assessment Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Do not forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’. Important: Your assessment must contain this coversheet and your own coversheet (for your “report”) Your answers & assessment submission must be professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphs with appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e., few missing words or typo’s) In particular: - Use clear, non-discriminatory language - Avoid the use of jargon - Write clearly using plain English - Consider your target audience - Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor). All of your work must be original. Performance Evidence Evidence of the ability to: · assign tasks to team members with appropriate instruction and considering any required contingencies · provide feedback and assistance to team members · collate feedback on individual and team performance · identify and implement development opportunities for others · manage conflicts and challenges according to organisational requirements. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once. Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: · organisational requirements relevant to workplace teams: · workplace policies · codes of conduct · organisational reputation and culture · legislative requirements relevant to the workplace · facilitation techniques to encourage team cohesion and effectiveness · mentoring and coaching techniques to support team members · strategies for conflict resolution and negotiation · different methods and styles of communication · key principles of cross-cultural communication and communication with individuals with special needs or disabilities · professional behaviours to role model as a leader · typical workplace contingencies that can impact teams: · unplanned leave or absence of workers · re-allocation of work tasks · succession planning for important team roles · teamwork challenges relevant to performance evidence: · difficulties performing tasks · conflicts with clients or team members · potential risks or safety hazards · unethical or inappropriate behaviour. Assessment Conditions Mandatory conditions for assessment include: · A safe working or simulated environment · Assessors must satisfy NVR/AQTF assessor requirements. To achieve competency for this unit: · All assessment activities in this unit must be successfully completed. · The student must achieve a SATISFACTORY result in all the assessment activities in this unit to be deemed COMPENTENT. · Students must perform to the standard as expressed by the competency standards of the BSB Training Package. Reasonable Adjustment: · Reasonable adjustment is any approved modification or allowance made in assessment to accommodate a disability related function. Reasonable adjustment allows a learner with a disability to participate equitably in assessment procedures and demonstrate required skills and knowledge. Adjustment could be made in the physical environment, the assessment strategies or using assistive technology. Any adjustments made to the assessment must preserve the integrity of the assessment outcome. Marking and Criteria guide: Assessor and student must read this carefully before assessment. · All parts of the assessment must be completed successfully in accordance with the guidance provided in the Marking guide for the student to achieve competence in this unit. · Students & assessors must note that professionally critical aspects/concepts must be included (e.g., obtain knowledge of leading and facilitate a team). · All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit. EDUCATOR to complete. Observation/assessment Satisfactory/not Satisfactory Comments All assessments, tasks & activities (on Moodle®) successfully Add Scale Task 3: Provie Coaching, Brainstorm and Use Problem-Solving 1. The student has reported on how they are going to provide coaching to staff to enhance workplace culture Add Scale 2. The student has determined how they are going to support individuals according to organisational requirements to work towards common team goals Add Scale 3. The student has determined how they are going to facilitate the team to identify, brainstorm, report and resolve task related issues and inefficiencies Add Scale 4. The student has reported on how they are going to use their problem-solving skills to deal with any team, task or individual challenge Add Scale Practical Checklist Assessor to complete: (circle) Did you observe the student? Choose an item. Further comments required: Assessment Result SATISFACTORY |_| NOT SATISFACTORY |_| Resubmission Required NO |_| YES |_| Assessor’s Feedback Date resubmission must be handed in: ……………………………………. Assessor’s name and signature: ………………………………………………. Date: ……………… Learner’s Feedback Learner’s name and signature: ………………………………………………. Date: ……………… Case Study/Scenario – Starbucks Corporation: Motivation and Teamwork Because of rapid globalization over recent years, competition around the world becomes more intense, especially for the service industry with similar products. The most critical point for business to achieve success is not only the quality of products they supply, but the atmosphere of cooperating and the amount yielded from teamwork in retail sales. Therefore, it turns out to be essential for companies to motivate, reward and train their employees to be the best quality personnel. Starbucks Corporation, the most famous chain of retail coffee shops in the world, mainly benefits from roasting and selling special coffee beans, and other various kinds of coffee or tea drinks. It owns about 4000 branches in the whole world. Moreover, it has been one of the most rapid growing corporations in America as well. The reasons why Starbucks is popular worldwide are not only the quality of coffee, but also its customer service and cosy environment. Starbucks establishes comfortable surroundings for people to socialize with a fair price, which attracts all ages of consumers to come into the stores. Besides, it is also noted for its employee satisfaction. The turnover rate of employees at Starbucks was 65% and the rate of managers was 25% a year However, the rates of other national chain retailers are 150% to 400% and 50% respectively. Compared with them, the turnover rate of Starbucks is much lower than other industries on average. As a result, Starbucks is one of the optimal business models for strategies of employee motivation, customer satisfaction and cooperation of teamwork. The history of Starbucks Starbucks began by three friends, Jerry Baldwin, Zev Siegl, and Gordon Bowker, who knew each other at the University of Seattle, in 1971. A sales representative, Howard Schultz, decided to be a part of Starbucks, as director of marketing and retail sales, after he realized the atmosphere and environment of the company. In 1985 Howard Schultz chose to establish a new coffee shop, named II Giornale, in Seattle. After the next two years, due to the successful strategy of Schultz, the original three owners of Starbucks decided to sell their corporation to Schultz. Then Schultz gathered other investors and changed the name of II Giornale to Starbucks. He sought to pursue his dream to make everyone taste his coffee, so he focused on the rate of expanding. At that time, he thought that the most efficient way to grow the amount of branches was to set up new stores in other places. In I987, Starbucks had the first overseas store in Japan. Until the end of 2002, Starbucks has developed from 17 stores to 5,688 spreading over 30; it has grown over 300 times in these ten years! In Fortune magazine, Starbucks was ranked the 11th best company to work for in 2005 in the USA and then rose up in 2006 to 29th. In 2007, it was ranked as the 16th best. In the same year, Starbucks was also voted as one of the top ten UK workplaces by the Financial Times. Motivation Motivation is a vital factor for business in the production process. Labourers are not machines, and can not always do the same task with equal passion. The chief executive officer of Starbucks corporation, Howard Schultz, considers that the reason for success in Starbucks is not coffee but employees. He firmly believes that the spirit of Starbucks is employees and feels honoured about the value of Starbucks employees. Starbucks offers an interactive structure that makes personnel throw themselves into their job. 1. Equal treatment: The managers in Starbucks treat each employee equally and all of the staff are called ‘partners’, even the supervisors of each branch. In order to narrow the gap between managers and employees, they also co-work with the basic level staff in the front