There has been an increase in medication errors and errors in prescribing laboratory studies in the emergency department. The nurse manager is conducting a staff education session on when to use...

There has been an increase in medication errors and errors in prescribing laboratory studies in the emergency department. The nurse manager is conducting a staff education session on when to use “read-back” procedures. “Read-back” procedures should be performed in which of the following situations? Select all that apply.

1. When a medication prescription or critical laboratory result is received verbally or over the telephone.

2. When any verbal or phone prescription is received.

3. Whenever a written prescription or printed critical test result is received.

4. When the unit secretary takes a phone prescription. 5. When the agency uses computerized health care records.