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Assessment Task 1 (BSBHRM501B) Assessment Task 1 Manage Human Resources Services BSBHRM501 Manage human resources services version: 1 Page 1 of 9 Develop HR delivery strategies Submission details Candidate’s name ID No. Assessor’s name Staff No. Assessment date/s Time/s The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective In this assessment task, you will demonstrate the skills and knowledge required to determine strategies for the delivery of human resources services. Assessment description In response to a provided simulated business scenario, you will identify human resources needs through a review of business documentation and the external business environment and through role-played consultation with line and senior managers. You will then develop options for delivery of human resources (HR) services (later to be formalised in a service level agreement) and present these in a short report. You will then develop an action plan for the delivery of HR services that includes roles and responsibilities for implementing proposed service level agreements. Assessment Task 1 Manage Human Resources Services BSBHRM501 Manage human resources services version: 1 Page 2 of 9 Procedure 1. Review the scenario information provided in the appendices of this assessment task. 2. Review the simulated business information for JKL (provided by your assessor) and identify human resources requirements. 3. Review external business environment (political, economic, social, and technological circumstances, etc.) and identify possible impact on human resources requirements. Note: You may gather such information from simulated role-plays or through reviewing the scenario and business information provided; you may also undertake additional research to supplement your report. 4. Arrange with your assessor to consult with two managers to determine HR requirements: a. Service Manager b. Sales Manager Note: Roles to be performed by and/or observed by assessor. Note: The HR requirements you identify through consultation will later need to be formalised in service level agreement (SLA) to be completed and agreed in Assessment Task 2. 5. Prepare a 1–2 page report on human resources needs that includes: a. a discussion of human resources needs gathered from: – analysis of business documentation – consultation with internal stakeholders – a review of the external business environment. b. a discussion of at least two options to meet human resources needs and discuss the risks associated with each (relate risks to your review of external business environment), such as: – labour market skills shortages – slow economic growth – business confidence – uncertainty in environmental regulatory environment c. return on investment (ROI) calculation and analysis for each option d. recommendations to meet HR needs including recommendations for service level agreement/s e. a discussion of HR strategies to deliver HR services in accordance with business needs, diversity, and anti-discrimination policy. Assessment Task 1 Manage Human Resources Services BSBHRM501 Manage human resources services version: 1 Page 3 of 9 6. Prepare an action plan to communicate and implement recommendations over the next four weeks. (You may use the template provided in Appendix 3). Include: a. timelines b. roles and responsibilities (include roles for HR team, line managers, senior managers, external parties, etc. as required for implementation) c. resources required; including financial resources and technology for communication to stakeholders (both internal and external) d. strategies and tactics to ensure successful implementation, including monitoring activities and technology required to collect and manage data in accordance with policies and procedures e. activities – you need to include the activities required to communicate and promote changes, to communicate SLAs (for implementation in Assessment Task 2), and to implement your recommendations to meet HR requirements. Note: in Assessment Task 2, you will implement communication of the SLA to managers and seek final agreement. 7. Arrange with assessor to meet and role-play meeting with Operations Manager to approve action planning and make revisions as required. Note: roles to be performed and/or observed by assessor. 8. Submit all documentation by the agreed deadline and according to the specifications outlined below. Ensure you keep copies for your records. Assessment Specifications You must submit this assessment after session 2 at the commencement of session 3. You must: ● participate in three role-plays with the: ○ Service Manager ○ Sales Manager ○ Operations Manager ● submit a 1–2 page report on HR requirements and recommendations ● submit action plan (revised as required by Operations Manager in role-play). Note: ensure deliverables adhere to recordkeeping policy, particularly file-naming conventions. Your assessor will be looking for: ● analytical and problem-solving skills to review business and operational plans and to develop and evaluate human resources strategies to support the organisational plans ● communication and negotiation skills to consult with key stakeholders across the organisation and ensure their support for human resources strategies Assessment Task 1 Manage Human Resources Services BSBHRM501 Manage human resources services version: 1 Page 4 of 9 ● learning skills to see that performance is managed and skills are developed in a range of contexts ● technology skills to: ○ communicate with key stakeholders ○ support HR functions, including data collection and managing information according to legislation and organisational policies ● knowledge of human resources strategies and planning processes as they relate to business and operational plans ● knowledge of performance and contract management ● knowledge of relevant legislation that applies to human resources. Assessment Outcomes ●To complete the requirements of this Task students you must undertake and provide evidence as per Assessment Specification section above. ●the assessment evidence submitted must be authentic, i.e is 100% of your own work and not plagiarized (Refer students to handbook for guidance on how to avoid plagiarism). If plagiarism is suspected, your Trainer/Assessor will use the RTO plagiarism software to authenticate the work. Disciplinary action occurs as a result of plagiarism. ●Where the assessor determines that the work submitted by a student is not their own work, they will report this to the Chief Executive Officer. The CEO will investigate the issue and if plagiarism or cheating is confirmed, the student’s work will not be taken into account in determining the student’s competence in the relevant unit. Students are able to utilize Dalton College’s complaints and appeals procedure if they wish to contest the decision ●If your Assessor does not receive sufficient evidence for this task, you will be provided the opportunity to resubmit. ●If after resubmitting your Assessor still has not received sufficient evidence you will be required to re-enrol for the whole unit of competency. Assessment Task 1 Manage Human Resources Services BSBHRM501 Manage human resources services version: 1 Page 5 of 9 Appendix 1 – Scenario: JKL Industries JKL Overview JKL Industries is an Australian owned company, selling forklifts, small trucks and spare parts to industry. They also have a division which leases forklifts and small trucks. The company’s head office is in Sydney and JKL has branches in Brisbane, Melbourne, Perth, Adelaide and Canberra. Change After 12 years in business, focusing on forklifts and small trucks, JKL has been offered the sales rights to a range of medium and large trucks from an overseas supplier. This opportunity will provide JKL with an advantage in range over its competitors. Sales results over the past five years have indicated strong growth in forklift and truck sales which have averaged 10% sales growth per annum. The rental market has been in decline for the past three years due to the reduced costs of these vehicles and some taxation benefits to industries who purchase these vehicles. Taking the sales opportunity will, however entail some significant changes, including significant changes to the current organisational structure. The company will reposition itself to focus solely on retail sales and service and exit the rentals market in which forces such as competition and consumer choice reduce potential profitability. In accordance with the organisation’s values, JKL intends to (to the extent feasible) recruit from within the company and upskill or reskill existing employees in rentals who wish to remain with the company. HR role HR will have a key role to play in the implementation of strategic and operational changes. The significant changes to the organisation also provide an opportunity for HR to potentially restructure and certainly rethink how it delivers services to internal clients. HR will need to consider company strategic directions, the external business environment, and the needs of employees and managers to implement the strategy effectively. Options for service delivery A number of HR service delivery options are available for discussion and analysis. The following cost and benefits are presented for a number of possible HR service delivery options and strategies: All figures are predicted for following financial year except where otherwise noted. ???????? ????? ?? ????????? ????? = ????????? ???? × ??????ℎ??? ?? ???????. Assessment Task 1 BSBHRM501 Manage human resources services version: 1 Page 6 of 9 Strategic options Cost Financial gain through efficiencies, savings or direct revenue (without consideration of costs) Chance of failure/Likelihood of risk Outsourcing basic HR services. $600,000 $800,000 for the following financial year 10% (0.1) – Low risk Restructuring HR. $800,000 $1,000,000 over next 5 years 20% (0.2) – Low risk Redeploying and retraining rental employees. $500,000 $3,000,000 over next 3 years 30% (0.3) – Moderate risk Integrating HR services and recruitment. $100,000 $1,500,000 over next 3 years 10% (0.1) – Low risk Enhancing HR services with respect to performance management to enhance business partnering at all levels. $100,000 $1,000,000 over next 5 years 10% (0.1) – Low risk Enhancing HR services with respect to industrial relations (IR) to enhance business partnering at all levels. $150,000 $500,000 for the following financial year 20% (0.2) – Low risk Task JKL have requested that you, as the newly appointed Human Resources Manager, provide them with options for the strategic delivery of human resources services to support the organisation’s plans. Assessment Task 1