There are numerous service encounters that customers may have each week, from restaurants, entertainment services, banks, gyms, healthcare, drycleaners, libraries, hair stylists and more. Use one of...

There are numerous service encounters that customers may have each week, from restaurants, entertainment services, banks, gyms, healthcare, drycleaners, libraries, hair stylists and more. Use one of these, or another service encounter experience you have had, to complete the report and poster.

There are two components to this assessment:

• Using the template provided on MyUni, complete a service encounter journal entry for one (1) service encounter, and analyse the encounter by applying course learning. The encounter can be physical or online.




• Create a one-page poster that maps the customer journey and touch points surrounding the encounter.




• https://myuni.adelaide.edu.au/courses/84831/pages/assessment-overview?module_item_id=2937977