The Subject Learning Outcomes demonstrated by successful completion of the task below include: a) Compare and contrast the emerging concepts and practices that shape the customer experience. b)...

The Subject Learning Outcomes demonstrated by successful completion of the task below include:

1. 
   

   a) Compare and contrast the emerging concepts and practices that shape the customer experience.

   
   


2. 
   

   b) Explore customer differentiation in service delivery and identify customer's critical touchpoints that influence an organisation's customer experience strategy

   
   


3. 
   

   c) Research a customer problem and develop an appropriate customer experience

   
   


4. 
   

   d) Develop and communicate a customer experience strategy

   
   


5. 
   

   e) Analyse and apply tools to monitor and evaluate a customer experience strategy