The Role of Emotions in Conflict Escalation
Omar is a report writer and spent two weeks writing a report requested by his new manager Mr. Hamid. Once, Omar completed the report and sent it to his manager, the manager (Mr. Hamid) printed it out and distributed it during the staff meeting to everybody, and once Omar saw the report, he was shocked. Because on the front page, he saw Hamid’s name as the author. His name didn’t appear in any place in the report. When the meeting ended, Omar requested the manager if they could talk later about the report. They agreed to meet at 1:30.
During the meeting, Omar told Mr. Hamid that he wanted to understand why his name was removed from the front page of the report. “I really need explanation,” he said.
Mr. Hamid started calmly: “I’ve always worked in a system where the manager’s name appeared as the sole author. It’s the proper procedure. This is a delegated task; I’m the person in charge.”
As she continued, Omar got angry and said this is not fair at all, this is my work, not yours, his voice went up, and she sounded more and more emotional, I deserve credit for my work.” Mr. Hamid, the manager also got angry and said it was a delegated task and you are paid for, so there is no need to put your name on it. It is Ridiculous!!! When Omar heard this, he got very upset and said to Mr. Hamid, “This isn’t working, you are ridiculous by copying my work and putting your name on it. He went out, submitted his resignation, and decided to leave the organization.”
Questions
- How you will handle this conflict between Omar and Hamid? Which Conflict Resolving Method you will propose and why?
- Have you ever got emotional during a conflict and how did you manage your emotions?