The purpose of the report is to provide an evaluation plan for the Australia and New Zealand Banking Group Limited (abbreviated ANZ bank). In this group assignment (maximum 5 students) you are...

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The purpose of the report is to provide an evaluation plan for the Australia and New Zealand Banking Group Limited (abbreviated ANZ bank). In this group assignment (maximum 5 students) you are required to produce a non-functioning prototype, usability analysis and heuristic evaluation plan for this organization, in the format of a report (2000-2500 words) documenting your design rationale. All members must contribute equally to the assignment and the walkthrough. Non-attendance at the walkthrough will mean a mark of ZERO is awarded to the group member. The assignments will be marked 0 (Zero) if students do not follow these requirements: - Group needs to submit the “Group Form” along with their submission. - Group Blog: All the discussion about group assignment needs to be recorded by using Group Blog tool (Instruction in below, please advise your lecturer). The discussion must relevant to the content of the assignment and reflects the outcome of the group meeting. - All assignments must be submitted electronically ONLY, uploaded to Blackboard and Submission of SafeAssign. Submission deadlines are strictly enforced and a late submission incurs penalties. - DO NOT SHARE YOUR ASSIGNMENT WITH OTHER STUDENTS under no circumstances even after the deadline and after you submitted it in the Blackboard. If there will be any similarity detected by SafeAssign or the marker, it is an academic misconduct case and BOTH of the groups will get ZERO and will be reported to the Dean academic


HOLMES INSTITUTE FACULTY OF HIGHER EDUCATION UNDERGRADUATE PROGRAM Assessment Details and Submission Guidelines Trimester T1 2021 Unit Code HS2031 Unit Title Human Computer Interaction (HCI) Assessment Group Assignment Type Assessment HCI - User Interface Design Title Purpose of the Students will be able to: assessment c. Demonstrate skills in designing and evaluating interactive systems and web- (with ULO Mapping) based applications d. Apply knowledge of theoretical foundations of HCI to practical situations Weight 20% of the total assessments Total Marks 100% scaled to 20% Word limit 2000-2500 words Due Date Week 10 Submission • All work must be submitted on Blackboard by the due date along with a completed Guidelines Assignment Cover Page. • The assignment must be in MS Word format, 1.5 spacing, 11-pt Calibri (Body) font and 2 cm margins on all four sides of your page with appropriate section headings. • Reference sources must be cited in the text of the report, and listed appropriately at the end in a reference list using Harvard referencing style. HS2031 Human Computer Interaction Group Assignment Page 1 of 5 Group Assignment Instruction The purpose of the report is to provide an evaluation plan for the Australia and New Zealand Banking Group Limited (abbreviated ANZ bank). In this group assignment (maximum 5 students) you are required to produce a non-functioning prototype, usability analysis and heuristic evaluation plan for this organization, in the format of a report (2000-2500 words) documenting your design rationale. All members must contribute equally to the assignment and the walkthrough. Non-attendance at the walkthrough will mean a mark of ZERO is awarded to the group member. The assignments will be marked 0 (Zero) if students do not follow these requirements: - Group needs to submit the “Group Form” along with their submission. - Group Blog: All the discussion about group assignment needs to be recorded by using Group Blog tool (Instruction in below, please advise your lecturer). The discussion must relevant to the content of the assignment and reflects the outcome of the group meeting. - All assignments must be submitted electronically ONLY, uploaded to Blackboard and Submission of SafeAssign. Submission deadlines are strictly enforced and a late submission incurs penalties. - DO NOT SHARE YOUR ASSIGNMENT WITH OTHER STUDENTS under no circumstances even after the deadline and after you submitted it in the Blackboard. If there will be any similarity detected by SafeAssign or the marker, it is an academic misconduct case and BOTH of the groups will get ZERO and will be reported to the Dean academic. Group Blog: - All the group members can discuss about the assignment by using Group Blog. Once you are allocated in a group, you can see this function. - Group > Group Tools > Group Blog > Create Blog Entry HOW TO DO THE ASSIGNMENT: The Australia and New Zealand Banking Group Limited, commonly called ANZ, is an Australian multinational banking and financial services company headquartered in Melbourne, Australia. It is the second largest bank by assets and third largest bank by market capitalization in Australia. It provides a variety of financial services including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services. As an HCI specialist team you have been requested to propose the user interface design modifications for the ANZ website and/or mobile app. HS2031 Human Computer Interaction Group Assignment Page 2 of 5 REPORT STRUCTURE: In your report please follow the below structure: 1. Introduction – State the purpose and objectives of the report. 1. Discussion – Build your arguments into a cohesive thread, presenting your observations and findings that you have collated from section (1) to (6) from ‘WHAT TO INCLUDE’ section. 2. Recommendation – This is the section where you present your recommendations. You should cover section (7) from ‘WHAT TO INCLUDE’ section 3. Conclusion – Summaries your findings, consolidating and drawing attention to the main points of the report. 4. References. (a minimum of 10 references) WHAT TO INCLUDE: 1. User Analysis: You must have a clear view of the users of this system. Consider that not everyone is comfortable with the technology. For example, you need to deal with user variation such as age or language skills. 2. Task Analysis: to identify the tasks the potential users will perform, and in what order. 3. Heuristic Evaluation: Consolidate your findings from your user and task analysis and propose a design and specify system requirements to realize the recommended interface. For example, the number of items to display, the screen size, what colours, how many different screens to display, the devices to you, the physical design. 4. Low-Fidelity Prototype: Develop a low-fidelity (paper) prototype (a minimum of 4 screens). Based on the above requirements, develop a preliminary design of the user interface. At this stage, the prototype is basically a medium to support your initial concept and ideas. For example, the prototype should show where the relevant button locations, how much information would be presented on each screen etc. Low- fidelity prototyping is mainly to allow designers to produce alternative designs expediently without having to go into depth or functionality. Think of low-fidelity prototyping as the 5D tool for: design, draft, decide, discard and do-over. 5. Feedback and Survey: Perform an interim evaluation of your design by creating a method of feedback and asking 3-4 potential users (e.g. friends, family members, classmates, etc.) to complete the feedback for your low-fidelity paper prototype. Carry out the evaluation according to prescribed methods found in the textbook (Shneiderman & Plaisant, 2017) or from other scholarly sources. HS2031 Human Computer Interaction Group Assignment Page 3 of 5 Use appropriate survey techniques. Analyse the data you have collected from the user evaluation and note down any recommendations as to how you could refine and improve on your initial design. 6. High-Fidelity Prototype: Based on the user test feedback and recommendations develop a high-fidelity prototype. The high- fidelity prototype should be an online mock-up of your proposal and should demonstrate some navigation, although it does not need to work as a complete interface. A minimum of 4 screens should be produced in correspondence to your storyboard. The high-fidelity prototype must be computer based and any software is acceptable including PowerPoint, storyboarding, etc. 7. Evaluation Plan: Create an evaluation plan with recommendations on the tools and methods you intend to use to evaluate the usability of your interface. Upon the completion of the task, you are to required provide a formal report to document the tasks and the outcome of your efforts undertaken for the project. Remember, this report is intended for your employers and as such be professionally formatted and presented. Your report will support the viability of your interface and as such needs to convince your employer that your interface design is satisfactory and that it meets user acceptance test. Marking Criteria Weighting Analysis – User Analysis and Task Analysis 15% Design - Interface Design specification 15% Prototype – Low-fidelity Prototype and High-fidelity 15% Evaluation – Interim Evaluation and Proposed Evaluation Plan for the final 20% implementation Report - Professionally formatted document including appropriate sections, 20% references, and bibliography Walkthrough - Professionally organised, good timing, pitch and presentation style, 15% appropriate content TOTAL Weight for this assignment marking: 100 (Total of 100% 100 marks to be scaled to 20% of actual marks for this unit) HS2031 Human Computer Interaction Group Assignment Page 4 of 5 Marking Rubrics Grades Excellent Very Good Good Satisfactory Unsatisfactory Introduction /20 Demonstrated Demonstrated Demonstrate Demonstrated Did not excellent very good d good ability satisfactory demonstrate ability to think ability to think to think ability to think ability to think critically and critically but critically and critically and critically and did sourced did not source sourced did not source not source reference reference reference reference reference material material material material material appropriately appropriately appropriately appropriately appropriately Discussion Demonstrated Demonstrated Demonstrate Demonstrated Did not /40 excellent excellent d ability to ability to think demonstrate ability to think ability to think think critically critically and ability to think critically and critically but and sourced did not source critically and did sourced did not source reference reference not source reference reference material material reference material material appropriately appropriately material appropriately appropriately appropriately Recommendation Logic is clear Consistency Mostly Adequate Argument /20 and easy to logical and consistent cohesion and is follow with convincing logical and conviction confused strong convincing and arguments disjointed Conclusion /10 All elements Components Components Most Proposal lacks are present present with present and components structure. and very well good mostly well present integrated. cohesive integrated Harvard or IEEE Clear styles Clear Generally Sometimes Lacks Reference style with excellent referencing good clear consistency with /10 source of style referencing referencing many errors references. style style
Answered 306 days AfterNov 23, 2021

Answer To: The purpose of the report is to provide an evaluation plan for the Australia and New Zealand Banking...

Anjali answered on Sep 26 2022
62 Votes
HUMAN COMPUTER INTERACTION
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GROUP ASSIGNMENT User Interface Design
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HUMAN COMPUTER INTERACTION
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2020
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Contents
Table of figures    2
Introduction    3
Discussion    3
User Analysis    3
Task Analysis    7
Heuristic evaluation    7
Low-Fidelity Prototype:    8
Prototype 1    9
Prototype 2    9
Prototype 3    9
Prototype 4    9
Surveys and questionnaires    10
Findings    10
High-Fidelity Prototype    11
Final prototype 1    11
Final prototype 2    11
Final prototype 3    11
Final prototype 4    11
Usability plan    12
Ev
aluation plan and recommendation    13
Conclusion    14
REFERENCES    14
Table of figures
Table 1 Users    4
Table 2 Announcements    6
Table 3 Learning materials    7
Table 4 Home page    7
Table 5 Learning materials    8
Table 6 Tasks    9
Table 7 Tasks page    9
Table 8 Tools    10
Table 9 Personal information    10
Table 10 Prototype 1    12
Table 11 Prototype 2    13
Table 12 Prototype 3    14
Table 13 Prototype 4    15
Table 14 Findings    17
Table 15 Final protype 1    18
Table 16 Final prototype 2    19
Table 17 Final prototype 3    20
Table 18 Final prototype 4    21
Introduction
The core objection of his assessment is to analyse the user interface design of the ANZ website that is famous banking website which provide the financial services to the number of customers that belong to different regions like Australia or Newzealand. The evaluation of the website is done on the basis of the functionalities and designing if the website according to the five principle of Human computer interaction interfaces that are related to colouring, ease of use, readability and integrity of the design. For this purpose the low fidelity, high fidelity frameworks are used that help to provide an overview of different prototypes of proposed designed for the website. Heuristic evaluation technique of project management is used to evaluate the plan and design of the website on the basis of which some of the recommendation have been suggested to ANZ. By the implementation of the suggestion the reach of the website can be increased by providing those services according to the requirement. Survey based analysis is also performed in this approach to analyse the requirements and it helps to provide the customer oriented services or designed that are more user friendly and ease of access can be provided to the different users of the website. This case demonstrated the use of principles of designing a good website and it also shed light on the uncovered facts related to ANZ website that is serving the demands on a large scale. This group provide the multinational services and headquartered in Melbourne, Australia. It is the second largest bank by assets and provides variety of services like business and institutional banking, retail, funds management, investment, insurance, superannuation, and broking services. The user analysis of the website provides an overview of different users who can use the website according to their requirements, for this motive feedback is collected in the form of survey.
Discussion
User Analysis
The types of users are:
1. Novices: The usability of the website is evaluated on the basis of the ease of access provided to the new customer who belongs to technical or non technical background or we can say that who came from different background with different mindset. Naïve customers of the website that do not have any technical experience and very new to the website are considered as novices. The residents of Australia and Newzealand who want to access the services of the website for the first time are considered as novices for the user interface. The user must belong to different culture and have proficiency in different language therefore it is necessary to follow international designing guidelines so that people related to multiple nations can understand one common language. Therefore the design the website is designed in English that is understand for all the nations that deal with this website.
2. Intermediate user: These are users of the website who knows the computer but they need help to access the services for first time.
3. Expert: These are the user who know the computer and are aware about the different technologies and aspects related to financial services and website.
Table 1 Users
    Users
    Type
    Tasks
    Visitors or Viewers
    · Novices
· These types of customers are having low degree of knowledge related to technology or the website of ANZ.
· Language is a barrier for these kinds of users because they belong to different culture and background.
· The age of the users vary from 18 or above.
This website cannot be used by the kids or children because it is providing the services related to management of insurances and finances.
· This user interface is relevant for all kid of age groups who are above 18
    · User can create new account
· User can view blog
· User can check out discount
· User can manage their finances in a one click
· User can view the account summary or transaction details
· The details relayed mortgages are also available on this website
· This website provide the facility related to corporate banking, business banking and personal banking etc.
    Customers
    · Intermediate user
· These types of customers are having medium degree of knowledge related to technology or the website of ANZ.
· Language is not a barrier for these kinds of users because are aware about the usability of the website and different principle or international standards that are followed to design a website.
· The age of the users vary from 18 or above.
    · User can create their accounts
· Users can visit the website and to explore the applications or the services of the website
· User can avail...
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