The objective of the study is to establish whether the benefits from a Computerised Maintenance Management System are greater than its cost for Hotel A. This will be done through a combination of...

The objective of the study is to establish whether the benefits from a Computerised Maintenance Management System are greater than its cost for Hotel A. This will be done through a combination of primary research in the form of interviews (face to face and phone calls), observation, focus groups and video conferences, as well as secondary research in the form of internet and text analysis.

This research, therefore, will benefit managers of hotels considering CMMS as a value adding resource, hotel operators seeking efficient and effective maintenance management, CMMS companies seeking to penetrate the hotel market with their product, private companies who solely work in hotel maintenance management, and future studies on maintenance management in hotels.

Rationale