Answer To: Guide to Assessment Task 2 BUMKT XXXXXXXXXXSem 2, 2017 1 Guide to Assessment Task 2: Marketing...
Shivagya answered on May 14 2020
University of adelaide
Table of Contents
Executive Summary 0
1. Introduction 1
2. Industry Background 2
3. Marketing Environment 4
3.1 Macro Environment 4
3.2 Micro Environment 7
4. Segmentation, Targeting and Positioning 12
4.1 Segmentation 12
4.2 Targeting 12
4.3 Positioning 13
5. Marketing Mix 16
5.1 Product 16
5.2 Price 16
5.3 Place 17
5.4 Promotion 17
6. Conclusion 19
Reference List 20
Appendices 21
Annexure 1 21
Annexure 2 22
Annexure 3 24
Annexure 4 24
18
Executive Summary
This report will try and understand the landscape of the higher education (tertiary education) industry in Australia (P8102) and offer solutions in the form of new product offerings to the University of Adelaide. The report will go on to perform a competitor analysis along with a Segmentation, Targeting and Positioning exercise for the new offering. It will also give a 4 P analysis of the marketing strategy to be applied in terms of the new offering and how would be a better method to have it administered to the target market. The pros and cons of the new product strategy have been weighed and discussed in the report which then draws on from the various analyses performed to draw a conclusion on the feasibility of the implementation of such a solution from the University of Adelaide’s point of view.
1. Introduction
The University of Adelaide is an Australian organization, completely state owned in nature, focused on the higher education in the industry of ‘University and Other Higher Education (P8102)’. It was established in 1874, making it the third oldest university in Australia. Employing nearly 3,726 staff members it boasts hosting nearly 21,000 students across its five campuses of which the main campus is in North Terrace, Adelaide. The other campuses are Roseworthy College (Roseworthy), the Waite Institute (Urrbrae), Thebarton and the National Wine Centre in the Adelaide Park Lands. It has a sixth campus, the Ngee Ann – Adelaide Education Centre (NAAEC), in Singapore. The reported revenue by the University for the FY2016 is 947,282,000 AU dollars. It has been featured in the top 150 universities by the Academic Ranking of World Universities, along with the QS world university rankings and the Times Higher Education world University Rankings. All this implying the University features among the top 1 % of universities ranked worldwide. (University of Adelaide. (2018))
2. Industry Background
As mentioned previously, the industry the University of Adelaide operates in is University and Other Higher Education (P8102), comprising of accredited education providers at undergraduate and postgraduate levels.
Key Industry Statistics
Industry Revenue
$ 31.4 billion
Annual Growth rate (2013-2018)
3.1 %
Annual Growth rate* (2018-2023)
3.7 %
Industry Profit
$ 1.7 billion
(IBISWORLD. (2018))
Revenue growth rate v/s Employment Growth rate
Key External Drivers
· Student Population aged between 18 & 25 – Key target market for the tertiary education industry, increasing population in this segment provides an opening for industry expansion
· Public funding for tertiary education – Government funding is an important revenue source for the industry affecting cost to students, no. of funded places offered by the universities, quantity and quality of courses, facilities and services. Expected increase in government spending will boost industry demand and revenue
· Trade weighted index – Influences the number of international students attending the university, if the Australian dollar rises, it becomes more expensive for students to pursue tertiary education in Australia
· Secondary school retention rate – Students who complete secondary education can only pursue higher education & attend university, therefore higher retention rates directly influence demand for higher education supporting the industry revenue.
Industry Structure
Life cycle stage
Mature
Volatility of revenue
Medium
Capital Intensity
Low
Industrial Assistance
High
Concentration Level
Low
Level of Regulation
Heavy
Change due to Technology
Medium
Barriers to Entry
High
Competition Level
Medium
(IBISWORLD. (2018))
3. Marketing Environment
3.1 Macro Environment
The macro environment affecting the industry comprises of the following aspects Culture, Demographics, Social, Technology, Economic and Political/Legal. Let’s look at the importance and significance some of these aspects have on the industry.
Political & Legal landscape affecting the business environment: The industry began transitioning towards a demand driven system with the abolishment of the cap on university enrolments in January 2012. The entire industry is under high levels of regulation which is governed by the Tertiary Education Quality and Standards Agency (TEQSA) which is Australia’s independent national regulator of the higher education sector. All universities (including the University of Adelaide) operating in the higher education segment are supposed to be registered with TEQSA, which evaluates the performance and deliverance of higher education against the standards outlined in the Higher Education Standards Framework which came into effect in 2017. The Australian national policy for regulated qualifications in higher education, vocational education and training, and schools is the Australian Qualifications Framework (AQF) which has been in place since 1995. It issues guidelines, standards and protocols for each qualification type in the courses offered.
The legislature & regulations regarding international students is handled by the Department of Education and Training under the Education Services for Overseas Students Act 2000 (ESOS Act). The act puts in place the framework for delivering education to the overseas students who are on a student visa. All institutions that offer courses to the international students must be registered with Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). The prerequisite for any education provider to register with CRICOS, it should demonstrate that it is compliant with the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2017.
The industry is heavily reliant on government funding, it earlier relied on the number of Commonwealth Supported Places (CSPs) allotted to the education providers. This capping was removed in 2012 thus making the industry demand driven, with guaranteed funding from the government for every domestic student enrolled. Guaranteed funding provides incentives for lower-ranked universities with smaller cost bases to significantly increase the number of places offered. (education.gov.au. (2018))
Technological Aspects: The level of technology change for the industry is medium, this does not imply the industry is not dependent on technologies and equipment. Higher education institutes require highly sophisticated scientific, computing, engineering and medical equipment, which aid in the teaching and course delivery process along with its research applications. Computers are essential to the teaching process, administration, library operations, research and nearly all aspects of university life.
Universities use technology to deliver webinars, video conferences, build internal and external networks as additional methods to complement the on campus study. These technologies are useful for students who wish to complete subjects off campus and also help with distance learning programs. A lot of universities require database management software with supported cloud architecture to implement ERP platforms for their students. Universities also implement ‘course casting’ which is the online sharing of audio & video files of course lectures conducted. There are certain fallacies in this methodology such as online content will lead to empty classrooms and also to other intellectual property rights matters. But on the flip side, they offer benefits in the form of increasing the class room size without the need of additional building or lecturers, translating into significant cost savings. Universities can target global markets via the online mediums and deliver lectures across multiple geographies simultaneously if the need is there.
Social aspects: The social aspects revolving around the higher education industry in Australia have a significant impact when it comes to the entry into different foreign or domestic markets. The social...