The key component in a customer-focused environment is the:
Organizational
culture
Products
Customer
Service
A type of business that is independently owned and operated
and is not dominant in its field of operation is a:
Small
business
Large
corporation
Entrepreneur
Middle-management
operation
Successful small business employees possess all but one of
the following:
Flexibility
Creativity
Problem
solving
Non-initiative
All of these are good practices for separating average
companies from excellent companies, except:
The
status quo is acceptable
Executives
spend time with customers
Customer
feedback is regularly asked for
Partnerships
with customers are common
_____ _____ is the direction or vision of an organization
that supports day-to-day interactions with the customer.
Customer
service
Employee
role
Service
philosophy
Delivery
systems
Products are the only output considered in customer service.
True
False
The determining factor for attaining performance goals is
_____.
Time
off
Motivation
You
Money
Successful organizations are customer-centered or _____
_____ and focus on individual needs.
Customer-driven
Customer-centric
Customer-culture
Customer-attitudes