The first time the nurse enters the client’s room, the client is on the phone. Immediately, the client slams down the phone, sweeps everything off the overbed table, and demands that the nurse perform...

The first time the nurse enters the client’s room, the client is on the phone. Immediately, the client slams down the phone, sweeps everything off the overbed table, and demands that the nurse perform several duties “this very minute.” Which of the following would be the most appropriate response for the nurse?

1. Tell the client “I will return” and then leave the room.

2. Tell the client no care will be given until the screaming ends.

3. Begin providing needed care calmly and quietly.

 4. Allow the client to complete venting, then respond calmly