The Customer Service Center in a large New York department store has determined that the amount of time spent with a customer about a complaint is normally distributed, with a mean of 9.9 minutes and...


The Customer Service Center in a large New York department store has determined that the amount of time spent with a customer about a complaint is normally distributed, with a mean of 9.9 minutes and a standard deviation of 2.7 minutes. What is the probability that for a randomly chosen customer with a complaint, the amount of time spent resolving the complaint will be as follows. (Round your answers to four decimal places.)


(a) less than 10 minutes




(b) longer than 5 minutes




(c) between 8 and 15 minutes


Jun 09, 2022
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