The course's name is Leadership and Management. The title of the book is Leadership in Nursing Practice, by Dan Weberg 3rd Edition.

KEVIN JAMES LEADERSHIP
Table of Contents
Solution 1    3
Solution 2    3
Solution 3    3
Solution 4    4
Solution 5    4
References    5
Solution 1.
The things which Kevin might think when meeting with the nurse who is working in the hospital for more than 20 years are as follows:
1. Kevin should anticipate the criticism and think that its not directed at him personally.
2. Kevin must discuss the situation with other team members and should not misinterpret the criticism.
3. There must be acceptance of constructive criticism which is crucial for the growth of leadership.
4. Finally, Kevin must see the nurse as a critic who wants to improve his performance and inquire about the issues due to which she is negatively expressing about Kevin’s leadership style (Garner, 2006).
Solution 2.
The terms of engagement which Kevin should have for addressing the issues of communication with the nurse will be briefing her the ways towards promoting a positive and productive work culture. This will help to ensure that every member of the team and the employees will behave in a way which will boost positive work environment. Finally, it’s the nurse who must review the rules of engagement on a regular basis in order to ensure that the policies are still relevant and is effectively adhered by the company (Smyth,...