The client who has a history of using angry outbursts when frustrated begins to curse at the nurse during an appointment after being informed that she will have to wait to have her medication refilled. Which of the following responses by the nurse is most appropriate?
1. “You're being very childish.”
2. “I'm sorry if you can't wait.”
3. “I will not continue to talk with you if you curse.”
4. “Come back tomorrow and your medication will be ready.”
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