The case went into great depth to document the trials and tribulations faced by Freedom Telecom and the telecom industry in general. Despite the great pains Mark Phillips and his sales team have...

The case went into great depth to document the trials and tribulations faced by Freedom Telecom and the telecom industry in general. Despite the great pains Mark Phillips and his sales team have faced, they have been relatively successful as a unit. Should there be exceptions made within Wendy’s new call reporting structure to appease Mark and his team? Explain.