Task 4: Briefing Report
This assessment task requires you to conduct research and develop a briefing report to inform the development of the Human Resources Strategic Plan for Incite College.
Prepare briefing report
Prior to developing the Human Resources Strategic Plan, you are required to develop a briefing report to present to the CEO and Senior Managers. Review the Incite College’s Strategic Plan that sets out the College’s strategic objectives and operational priorities.
Conduct research and prepare a briefing report regarding the information on, and recommendations for the Human Resources Strategic Plan that addresses the following:
·
An overview of Incite College’s human resource requirements
for the next three years, as identified from the scenario information and Strategic and Operational Plan and workforce information you have been provided with.
·
A review and analysis of emerging trends and practices
that may impact human resources management in Incite College, and strategies to address these. This should also include areview of any new technology relevant to Incite Collegeand all its departments and staff and impacts on job roles and design.
·
A review of any recent and potentialchanges to industrial and legal requirementsthat will impact the Incite College workforce.
·
A review of skill requirements for new and existing staff, and options for sourcing required staff. Youmust review the following range of optionsfor sourcing staff and brieflyanalyse the costs and benefitsof each approach to the College:
o
casual labour
o
new graduates or trainees
o
offshore workers
o
outsourcing
o
contractors or consultants.
·
Thephilosophies and values you believe should underpin Incite College’s human resources management, as well as thepolicies and procedures that are requiredto ensure this. Review the scenario information toidentify gaps in existing policies, procedures, and systems.
·
Recommended human resources strategic directions
based on scenario information, research conducted, and review of the current Strategic Plan. As a minimum, yourHuman Resources Briefing Report should include three priority areas and objectives and targets.
Your report should cover the topics in enough detail and set out in a professional report format with a heading to separate the information
.
You are responsible for the report design in this task!
NO Template provided.
Ensure the language is appropriate for the audience, clear, concise, grammatically correct, and free from errors.
What you need to submit for this task:
·
Briefing report
Task 4: Briefing Report This assessment task requires you to conduct research and develop a briefing report to inform the development of the Human Resources Strategic Plan for Incite College. Prepare briefing report Prior to developing the Human Resources Strategic Plan, you are required to develop a briefing report to present to the CEO and Senior Managers. Review the Incite College’s Strategic Plan that sets out the College’s strategic objectives and operational priorities. Conduct research and prepare a briefing report regarding the information on, and recommendations for the Human Resources Strategic Plan that addresses the following: · An overview of Incite College’s human resource requirements for the next three years, as identified from the scenario information and Strategic and Operational Plan and workforce information you have been provided with. · A review and analysis of emerging trends and practices that may impact human resources management in Incite College, and strategies to address these. This should also include a review of any new technology relevant to Incite College and all its departments and staff and impacts on job roles and design. · A review of any recent and potential changes to industrial and legal requirements that will impact the Incite College workforce. · A review of skill requirements for new and existing staff, and options for sourcing required staff. You must review the following range of options for sourcing staff and briefly analyse the costs and benefits of each approach to the College: · casual labour · new graduates or trainees · offshore workers · outsourcing · contractors or consultants. · The philosophies and values you believe should underpin Incite College’s human resources management, as well as the policies and procedures that are required to ensure this. Review the scenario information to identify gaps in existing policies, procedures, and systems. · Recommended human resources strategic directions based on scenario information, research conducted, and review of the current Strategic Plan. As a minimum, your Human Resources Briefing Report should include three priority areas and objectives and targets. Your report should cover the topics in enough detail and set out in a professional report format with a heading to separate the information. You are responsible for the report design in this task! NO Template provided. Ensure the language is appropriate for the audience, clear, concise, grammatically correct, and free from errors. What you need to submit for this task: · Briefing report Case Study Incite College has been operating for five years. The college is based in Melbourne CBD and offers a range of courses in management, marketing, human resources and international business and currently has around 500 students enrolled across all its courses. Courses are offered at all levels from Certificate II to Graduate Diploma. The college is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities. Due to the success of the college, the college plans to establish two additional campuses, one in Sydney and one in Canberra. The Canberra campus will commence operating in Jan 2021 and Sydney in mid-2021. Campus locations are already in place with the process being overseen mainly by the CEO and Finance Manager. No staff have been employed yet, but it is anticipated that each campus will require a receptionist, student services officer and 4 trainers. Existing staff at the Melbourne campus will complete all other staff functions until such time as student numbers increase substantially. It is anticipated that maximum student numbers at the new campuses will be up to 50 students per campus. The College currently employs 24 staff members that include the CEO, a Marketing Manager and Marketing Assistant, Human Resources Manager, Finance Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers. Further details regarding the above staff is provided in the workforce information document and shows staff turnover statistics: Incite College Workforce InformationDownload Incite College Workforce Information Find the Incite College Strategic and Operational Plan here: Incite College Strategic & Operational PlanDownload Incite College Strategic & Operational Plan A Human Resources Strategic Plan is now required for Incite College given the company’s expansion plans and because of the overall importance of strategic planning for human resources. The status of key areas of human resources is as follows: · Equal employment opportunity and diversity – equal employment opportunity is implicit in recruiting staff and in the workplace but there is no formal policy or strategy in place or arrangements for flexible working arrangements. · Human resources information systems – the current human resources system is basic. Staff files are kept in a filing cabinet and payroll is managed through accounting software. There is interest in migrating to an advanced HR information system as the business grows and has multiple sites. Costs need to be identified. · Induction – induction is limited to a couple of hours at the beginning of an employee’s employment. There is no follow up. · Job analysis and design – no formal systems in place. · Occupational health and safety – policies and procedures and processes are in place. However, no formal training system or ongoing development systems are in place. · Performance management – while performance management is indicated in the company’s strategic plan, it is sporadic and depends on the manager. Clearer procedures and systems need to be put in place and there also needs to be some attention to reward and recognition schemes. · Professional development – professional development onus is on the staff with no formal systems in place. Any professional development undertaken by staff is not always recorded although staff are supposed to complete a professional development register. An online system for recording professional development and that is linked to the human resources information system would be useful. There is no current budget for professional development and an annual amount needs to be identified per staff member. · Recruitment and selection – there are a desire to identify recruitment and selection strategies that ensure the recruitment of quality staff. · Staff retention and succession planning – no formal systems are in place. BSBHRM614 Capital College RTO: 41593 | CRICOS: 03537J | ACN: 606 797 611 | ABN: 16 606 797 1 Strategic & Operational Plan 2022-2023 Incite College BSBHRM614 Capital College RTO: 41593 | CRICOS: 03537J | ACN: 606 797 611 | ABN: 16 606 797 2 Executive Summary Established in 2015, Incite College is a Registered Training Organisation (RTO) that provides training to students in business and management. Our principal purpose is to provide high quality training services to satisfy students’ needs. Our training is nationally recognised and accredited to meet vocational and educational standards. Courses are designed by highly qualified staff with extensive industry and training experience to achieve teaching and learning excellence, flexibility, and personal satisfaction. We draw on our established relationships with industry and other stakeholders to ensure our courses are appropriate to the demands of our clients and consistently meet their expectations. Quality is maintained in compliance with the national VET Quality Framework and through our continuous improvement system. A key objective is to develop the required knowledge and skills for clients to be job ready and competently undertake their chosen role in a wide range of business areas. Mission Incite College provides high quality industry training that engenders participation and achievement. Strategic Objectives 1. To be a leader in vocational education and training 2. To establish and maintain high quality infrastructure supporting clients and staff 3. To be well led, high performing, profitable and accountable 4. To develop our people and resources Our values are: Core values underpinning our activities are: • Sustain excellence in training and assessment • Promote innovation across all our business operations • Be a collaborative and caring community. • Embrace difference and diversity • Demonstrate integrity and equality of opportunity in all activities • Operate with openness and accountability BSBHRM614 Capital College RTO: 41593 | CRICOS: 03537J | ACN: 606 797 611 | ABN: 16 606 797 3 Our Operational Objectives The following table identifies the operational objectives we plan to achieve in pursuit of our strategic objectives. Date Priorities Key performance indicator August 22 Improve web site information to attract more students 10% increase in students by August 22 Improve market share by 5% September 22 Conduct annual internal audit Audit conducted and continuous improvement identified October 22 Develop and implement a cultural sensitivity and awareness program for staff All staff trained in cultural awareness November 22 Staff performance reviews All staff performance reviews conducted December 22 Identify suitable location for Canberra campus Location identified and lease taken out 2023 January 23 Provide information sessions showcasing the College (Melbourne and Canberra) Fit out Canberra campus ready for student admissions in February. Interview staff for commencement in February. Identify at least 50 potential sign ups Canberra campus ready for operation March 23 Develop an online learning platform for all courses All courses offered on-line by end 2023 Increase student numbers by 12% April 23 Identify suitable location for Sydney campus Location identified and lease taken out May 23 Fit out Sydney campus ready for student admission in June. Interview staff for commencement in June. Sydney campus ready for operation July 23 Conduct annual internal audit Audit conducted and continuous improvement identified November 23 Staff performance reviews All staff performance reviews conducted 2024 February 24 Undertake scoping study for possible offshore campus Scoping study completed by June 24 and decision made as to whether to proceed July 24 Conduct annual internal audit Audit conducted and continuous improvement identified November 24 Staff performance reviews All staff performance reviews conducted BSBHRM614 Capital College RTO: 41593 | CRICOS: 03537J | ACN: 606 797 611 | ABN: 16 606 797 4 The market Market characteristics & conditions Incite College has two broad segments to its target market consisting of people wishing to gain entry to the industry, as well as people already working in business and management who want to formalise or develop their skills. Workforce needs for this sector have been identified as the need to develop an adaptive, responsive, and divers workforce, keep up with technology and to build effective leadership and management skills. This has informed Incite choice of to deliver. We also intend to capitalise on market needs for delivery of blended (classroom and online), as well as online courses. There are many training providers in our sector and Incite College seeks to offer a point of difference through our competitive pricing structure, innovative teaching methods and state of the art facilities. Situation Analysis Strengths Weaknesses ➢ Price, value, and quality ➢ Clear understanding of student requirements ➢ Delivery mode suitable for client requirements ➢ High quality learning and assessment materials ➢ Committed to quality ethical practice ➢ Ability to adapt to changing market conditions ➢ Effective and practical policies and procedures ➢ Competitive pricing ➢ Friendly organisational culture ➢ Level of available finance for investment ➢ Focus on business and management courses only ➢ Substantial investment in Canberra and Sydney meaning large financial outlay ➢ High staff turnover of trainers ➢ Lack of diversity in workforce Opportunities Threats ➢ Potential for offshore delivery ➢ Target market experiencing growth ➢ To target other States and Territories ➢ Current portfolio of courses popular in target markets ➢ Potential to apply for Government funding ➢ Changes in Industry/ Government legislation affecting students ➢ Possible adverse effects of government policy formulation ➢ High level of competition ➢ Instances of other RTOs bad/ malpractice creating poor perception of training providers to clients ➢ Predicted uncertainties in the world BSBHRM614 Capital College RTO: 41593 | CRICOS: 03537J | ACN: 606 797 611 | ABN: 16 606 797 5 economy impacting level of demand for training ➢ Low price competitors ➢ Failing to satisfy clients demands BSBHRM614 Capital College RTO: 41593 | CRICOS: 03537J | ACN: 606 797 611 | ABN: 16 606 797 6 Marketing Strategies Students make their decisions based on the reputation of the organisation, quality of courses, pricing, employment options and personal recommendations amongst other factors. Our strong vocational emphasis and continual industry consultation will ensure our courses are appropriate to develop the skills and knowledge currently demanded by employers and students. Our market decisions are based on extensive and continuous market research, targeting