Task 2
Written Essay
As an introduction, provide a brief description of a health and social care organisation that you currently work in or have worked in before. Please ensure you name the organisation as this would be used for task 2
Next, using paragraphs go on to explain how you are able to:
• Communicate in a variety of styles and appropriate manner at various levels within the organisation
• Identify effective time management strategies that can be used within the orgnisation
• Explain various team roles that you and your colleagues may have played as a team in your organisation and suggest how teams can work together to achieve shared goals
• Analyse the process and team dynamics within your organisation
• Based on your analysis of teams in tasks, suggest and discuss alternative ways to complete a task as a team and achieve the goals within your organisation
To achieve M2, you need to show that relevant theories and techniques have been applied to the importance of team working.
To achieve D2, you will need to justify how the importance of interdependence has been recognized and achieved to explain the roles people play in team and how they can work together to achieve shared goals.
Task 3 (2.1 4.1 4.2 4.3 and M2, M3, D3)
Briefing Paper
The structure of briefing papers is that they have three main parts:
• the purpose (usually stated as the issue, topic or purpose)
• a summary of the facts (what this section contains and the headings used will be determined by the purpose of the briefing paper)
• the conclusion (this may be a conclusion, a recommendation or other advice, or both)
Case study
The following case study is based on actual events which occurred. Use this case study as a reference in answering Task 3.
The Food Standard Agency recently inspected your restaurant were many of the nurses from a nearby hospital and students from nearby schools and colleges eat. The FSA has decided to close down the restaurant based on finding of serious health and safety risks. Management and staff are meeting as a team to discuss a strategy for dealing with the problems identified using problem solving tools/methods
The Hoi Kee Take Away Restaurant in Pinner, Middlesex, was temporarily closed after inspectors discovered food tainted by insects and rodents
Past its sell-by: This packet of dried chilli was eight years out of date (Photo: National)
FSA Report October 2015
A Chinese restaurant had food contaminated with insects and rat droppings and produce eight years out of date, a court heard .
The Hoi Kee in Pinner, Middlesex, was temporarily shut and owner Shuai Zhang told to pay £800 costs.
It was closed along with the TSK Cash and Carry in nearby Rayners Lane after Harrow's environmental health officers discovered rat infestations.
The food safety lapses were discovered during routine inspections.
Despite the two premises being immediately shut down and the owners fined, both establishments have now reopened.
Environmental Health officers in Harrow, who have closed four premises since August, are working closely with the businesses to ensure there are no relapses.
Mrs Zhang, who owns the Hoi Kee Chinese Restaurant, was ordered to pay costs of £800 at Willesden Magistrates' Court.
Luxmi Cash and Carry Limited which owns TSK Cash and Carry was ordered to pay costs of £1,500. Harrow Councillor for crime and community safety Graham Henson said: “Each and every day environment health officers are working hard across Harrow to keep people safe.
“Any shop or local business with poor standards of hygiene run the risk of being shut down.
“It is not acceptable for shops serving food to have rats running around their premises. Residents should be confident that they can eat out or purchase food safely.
“On this occasion Hoi Kee Chinese Restaurant and TSK Cash and Carry fell short of these standards.
“In such serious cases which endanger so many I am pleased that once again our officers took action before any harm was done to customers of these food businesses.”
Since both court hearings, Hoi Kee Chinese Restaurant and TSK Cash and Carry have had to carry out extensive improvements to guard against more pest infestations.
A spokesperson for the borough’s environmental health team said: “Officers are continuing to work closely with affected businesses to help them improve their hygiene practices for the future.
“Harrow environmental health officers will be monitoring these places over the next few months to ensure they understand the standards expected and that hygiene standards are upheld.”
FSA findings
The restaurant in Pinner had packets that went out of date in 2007 and food contaminated by insects and rat droppings.
At the cash and carry, food had been shredded by rats and mice on the shop floor while a heavy infestation was found in the back stockroom.
The owner of TSK Cash and Carry, who refused to give his name, said: “It’s not just my shop - it’s a lot of shops, next to me and in front of me.
“The rats come from a garden behind the shop. It’s a really big issue.
“They did not take me to court. We did get closed but I don’t know anything about a court.”
Nobody from the restaurant was available for comment.
In your briefing paper, utilise the case study to:
• Develop solutions to work-based problems.
• Evaluate tools and methods for developing solutions to problems.
• Develop an Appropriate strategy for resolving a particular problem
• Evaluate the potential impact on the business of implementing the strategy.
To achieve M2, you need to show that design of methods /techniques has been justified to develop solution to work-based problems.
To achieve M3, you need to show that coherent, logical development of principles /concepts has been used to evaluate tools and methods for developing solutions to problems.
To achieve D3, you will need to demonstrate how problems have been solved.