TASK 2 and TASK 3 (must reference and use information in appendix 1).
BSBWOR502_AE_CS_2of2 Clustered Project Assessment (Event 2 of 3, Part A) Criteria Name of the cluster Deliver (Cl_Teams) Unit code, name and release number BSBLDR502 Lead and manage effective workplace relationships (Release 1) BSBWOR502 Lead and manage team effectiveness (Release 1) Qualification/Course code, name and release number 901-00017V01 Statement of Attainment in Leading Teams Document titleVersion 1.0Page 1 of 3 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: Cl_Teams_AE_Pro_2of3_PartA_SOAPage 3 of 14 Resource ID: TBS_18_005_Cl_Teams_AE_Pro_2of3_PartA_SOASTUDENT NAME: Version:20200526 Date created: 6 July 2018 Date modified: 26 May 2020 For queries, please contact: Technology and Business Services SkillsPoint Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007 Email:
[email protected] © 2020 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 7 November 2020. For current information please refer to our website or your teacher as appropriate. Document titleVersion 1.0Page 1 of 33 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this clustered assessment is to assess your knowledge and performance in the following units: · BSBLDR502 Lead and manage effective workplace relationships · BSBWOR502 Lead and manage team effectiveness As would be required to develop clear performance goals for your team. Assessment Event number 2 of 3, Part A (Parts B, C and D are provided separately) Instructions for this assessment This is a clustered project assessment and it will be assessing you on your knowledge and performance of skills for all of the units listed in this assessment. This assessment event consists of three tasks in total: 1. Setting the scene - short answer questions 2. Develop a team performance plan 3. Develop a policy and procedures This assessment also contains: Appendix Submission instructions On completion of this assessment, you are required to upload it or hand it to your trainer for marking. Ensure your name is at the bottom of each page of this assessment. Submit the following documents for each task: 1. Setting the scene - short answer questions · This document with Task 1 completed 2. Develop a team performance plan · Team performance plan 3. Develop a policy and procedures · Performance issues policy, including procedures You must keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment: · All questions must be answered correctly and in your own words. Tips to avoid plagiarism are located on the TAFE NSW Library Services page (https://tafensw.libguides.com/copyright/plagiarism). · This may involve your assessor, allowing you to resubmit some of your answers. Alternatively, your teacher/assessor may ask you additional questions to confirm your understanding and knowledge of the topic area. What do I need to provide? Access to : · office equipment · computer with relevant software · internet access · student workbook, training materials and other research you have completed . What the assessor will provide? Access to: · learning materials · virtual enterprise Plan2go website (http://plan2go.nctafe.edu.au/) · learning management systems such as online learning platforms, where applicable · relevant legislation, regulations, standards and codes · relevant workplace documentation and resources · interaction with others · case studies and, where possible, real situations. Due date and time allowed The assessment must be submitted by the due date noted on the Unit Assessment Guide. If you study online, you can find assessment due dates/time allowed/venue information on your online platform on the Assessments page or in your Training plan. You should allow a minimum of four hours to complete this assessment event. You may need additional time for preparation, research and revision to ensure you have responded to each question satisfactorily. Supervision This is an unsupervised assessment event. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. This may include oral questioning, comparison with in-class work samples, or observation. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Specific task instructions The instructions and the criteria in the parts and activities below will be used by the assessor to determine if you have satisfactorily completed this assessment event. Use these instructions as a guide to ensure you demonstrate the required skills and knowledge. There are three tasks you must complete: 1. Setting the scene - short answer questions 2. Development of a team performance plan 3. Develop a policy and procedures. For these tasks, you will be required to refer to the case study located in Appendix 1 – Assessment case study. This assessment is based on the virtual enterprise, Plan2go (http://plan2go.nctafe.edu.au/). You will be required to access the Plan2go website to download documents and templates. You will be required to provide a reference list, as well as use Harvard in-text referencing where appropriate. Information on using Harvard referencing can be found in the TAFE NSW Harvard Referencing Guide (https://share.tafensw.edu.au/share/file/316a6f1b-57d3-4a83-bfdd-4e82851e14b2/1/Harvard_Referencing_Guide.pdf). Task 1: Setting the scene For this task, you will be required to refer to the case study located in Appendix 1 – Assessment case study. To complete this task, you will be required to answer questions to demonstrate your ability to apply skills and strategies to enhance and develop teamwork and team cohesion. 1. Provide an overview of the organisation for Plan2go. Your response should be approximately 20 – 50 words. The organisation ‘Plan2go’ has two distinct services on offer; customer contact and account management. These services delve into individualised travel needs of companies and their people and tailored solutions for individual requirements. Not to mention, exceptional service to enhance maximum return on business travel and event investment. meet the highly individualised travel needs of companies and their people through a blend of tec 2. Recommend three strategies you would adopt to consult with the team to establish a common understanding of team purpose, roles, responsibilities and accountabilities. Your response should be approximately 50 – 100 words. Strategies I would adopt to consult with the team include: 1. Team meetings/presentations 2. Send a follow up email summarising discussion points and important information/dates 3. Print out information which denotes the business strategy, team purpose, roles, responsibilities and accountabilities. After each employee has read and understood it, they sign it to acknowledge. 3. As the leader of your team, explain how you act as a role model and how your actions enhance the organisations' image for all stakeholders. Your response should be approximately 50 – 100 words. It is vital that a team leader emulates the statement ‘lead by example’. As such, I would do this by ensuring standards are maintained at a high level with not just performance and respect but also dress and bearing. I would promote accountability by delegating responsibility to those under myself and following up with them, keeping track of how they’re coping and if they’re taking iniative. Weekly team meetings would be held to discuss how we, as a team are tracking towards achieving the business strategy and set goals. In this discussion, the floor will be open to further development, ideas and any concerns held. 4. Recommend what behaviours you will role model to facilitate inclusion and cohesion in the team. Your response should be approximately 50 – 100 words. Patrick Lencioni identified five behaviours of a cohesive team model (Disc Profile, 2018). The five behviours identified by Lencioni optimises performance in a team that operates s efficiently and effectively as possible. The features of a cohesive team include trust, conflict, commitment, accountability and results. In tandem with these characteristics, I would emulate honesty, respect, and effective communication to include keep everyone up to date, enabling a sense of inclusion and teamwork. 5. Review three Key Performance Indicators (KPIs) relevant to your team and evaluate how the results will be communicated to: · The team · Upper management or other stakeholders · A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the business, while low-level KPIs may focus on processes in departments such as sales, marketing, HR, support and others. Table 2 Key performance indicators KPI Communication methods 1 Customer Satisfaction To communicate results to the team and upper management, I would implement two method: firstly, I would set two separate meetings: One with the team to discuss customer satisfaction in service and performance. The second meeting will be with management and stake holders to discuss the benefits of customer satisfaction, what is working for the company and how can they maintain, if not increase the customer satisfaction. The second method would be followed up with an email to management and stakeholders, highlighting key points. 2 Growth in Revenue Communicating a ‘growth in revenue’ to the team could simply be a team discussion about how they’re tracking to meet the business mission and where the company will be if the growth in revenue is maintained. However, graphs and statistics of past data in comparison to current data should be included when meeting with management and stakeholders. 3 Income Sources: Analyse and determine profitable customers and segments. Data and statistics would be communicated to management and stakeholders at a meeting in a presentation, accompanied by brochures of comparison data and if kept on a constant rate, where will this lead the company. As for the team, key contributors could be discussed