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Task 1 – Theory: Short Answer Questions SITXWHS007 - Task 1 – Knowledge Assessment Unit Code SITXWHS007 Unit Description Implement and monitor work health and safety practices Assessment Type Task 1 – Knowledge Assessment Assessment Location To be submitted online By submitting this work, I declare that: · I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment learner, and choose to be assessed at this time. · I am aware that there is a limit to the number of submissions that I can make for each assessment, and I am submitting all documents required to complete this Assessment. · I have organised and named the files I am submitting according to the instructions provided, and I am aware that my assessor will not assess work that cannot be clearly identified and may request the work be resubmitted according to the correct process. · This work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of qualification or statement of attainment. · I am aware that there is a policy of checking the validity of qualifications that I submit as evidence as well as the qualifications/evidence of parties who verify my performance or observable skills. I give my consent to contact these parties for verification purposes. Student ID       Student Name       Submission Date       Provide your response to each question in the box below. Q1: Answer the following questions related to primary components of relevant state or territory WHS legislation using 30-60 words for each: actions that must be taken for legal compliance employer responsibilities to provide a safe workplace requirement to consult, and acceptable consultation mechanisms requirements for the use of WHS representatives and committees, and their roles and responsibilities requirements for hazard identification, risk assessment, risk control and acceptable mechanisms requirements for record keeping and acceptable record keeping mechanisms requirement to provide information and training employee responsibilities to ensure safety of self, other workers and other people in the workplace employee responsibility to participate in WHS practices ramifications of failure to observe WHS legislation and organisational policies and procedures What are the primary components of relevant state or territory WHS legislation? What are some of the most important actions that must be taken in order to comply with workplace health and safety guidelines? What are the employer's responsibilities under WHS legislation? What consultation mechanisms are required under WHS legislation? What are the roles and responsibilities of WHS representatives and committees? What are the requirements for hazard identification, risk assessment, and risk control under WHS legislation? What are the requirements for record keeping under WHS legislation? What is the requirement to provide information and training under WHS legislation? What are the employee responsibilities under WHS legislation? What are the ramifications of failure to comply with WHS legislation? What are the consequences of failing to comply with workplace health and safety policies and procedures? Satisfactory response Yes No Q2: Answer the following questions related to content of health, safety and security policies and procedures; and consultation, hazard identification, risk assessment and reporting documents using 60-120 words for each. 2.1. What are the key components of a health and safety policy? 2.2. What are the key components of a safety procedure? 2.3. What are the key components of a consultation document? 2.4. What are the key components of a hazard identification document? 2.5. What are the key components of a risk assessment document? 2.6. What are the key components of a reporting document? Satisfactory response Yes No Q3: Answer the following questions related to methods used for health, safety and security consultation, hazard identification and risk assessment 3.1. What are the methods used for health, safety and security consultation? Answer using 40-80 words. 3.2. What is the purpose of hazard identification and risk assessment? Answer using 40-80 words. 3.3. Discuss the steps to monitor ongoing compliance with safe work practices in the workplace. Answer in 100-150 words. Satisfactory response Yes No Q4: Answer the following questions related to options for the provision of training: coaching or mentoring in safe work practices formal training programs in safe work practices 4.1. What are the benefits of coaching or mentoring in safe work practices? Answer using 30-60 words. 4.2. What are the benefits of formal training programs in safe work practices? Answer using 30-60 words. Satisfactory response Yes No Q5: Answer the following questions related to health, safety and security policy and procedure induction What are the three (3) steps in the hierarchy of hazard control? What is a risk assessment? Answer using 20-40 words. Satisfactory response Yes No Q6: Answer the following questions related to hazard identification, risk assessment and control. 6.1. What is the purpose of hazard identification, risk assessment and control policy and procedure? Answer using 30-60 words. 6.2. What should be the six (6) key elements of hazard identification, risk assessment and control policy? Satisfactory response Yes No Q7: Answer the following questions related to health, safety and security policy and procedure induction 7.1. Why is health, safety and security policy and procedure induction critical? Answer using 30-60 words. 7.2. How should you ensure that all new employees receive adequate health and safety training? Answer using 30-60 words. Satisfactory response Yes No Q8: Answer the following questions related to health, safety and security representative or committee 8.1. What is the primary purpose of a health, safety and security representative or committee? Answer using 30-60 words. 8.2. What are some common responsibilities of a health, safety and security representative or committee? Answer using 30-60 words. Satisfactory response Yes No Q9: Answer the following questions related to provision of information, fact sheets and signage to ensure safe work practices 9.1. What information, fact sheet and signage do you provide to ensure safe work practices? Answer using 30-60 words. 9.2. How do you ensure that employees are aware of the latest changes to work health and safety procedures? Answer using 30-60 words. Satisfactory response Yes No Q10: Answer the following questions related to types and key content of health, safety and security information: consultative arrangements for health, safety and security employee roles and responsibilities in health, safety and security management practices legal obligations and ramifications of failure to comply location of first aid kit and emergency evacuation plan health, safety and security training information and updates 10.1. What are the five (5) key types of information related to health, safety and security that employers need to consult with employees about? 10.2. What are the employee roles and responsibilities in relation to health, safety and security management practices? Identify five (5) roles and responsibilities. 10.3. What are the legal obligations of employers in relation to health, safety and security? Identify five (5). 10.4. What are the legal obligations of employees in relation to health, safety and security? Identify five (5). 10.5. Where should the first aid kit be located? 10.6. What should be included in an emergency evacuation plan? Identify four (4). 10.7. What type of information do employees need to be provided with in relation to health, safety and security training? Identify four (4). Satisfactory response Yes No Q11: Answer the following questions related to policies: overall approach of organisation to health, safety and security participation of personnel in health, safety and security management practices responsibilities of employees to ensure safety 11.1. What is the purpose of having policies on health, safety and security? Answer using 20-40 words. 11.2. What should be the overall approach of an organisation to health, safety and security management practices? Answer using 20-40 words. 11.3. How should you involve personnel in health, safety and security management practices? Answer using 20-40 words. 11.4. What responsibilities do employees have to ensure safety? Answer using 20-40 words. Satisfactory response Yes No Q12: Answer the following questions related to procedures specific risk control measures relevant to the workplace specific regulations and codes of practice 12.1. What are the specific risk control measures relevant to the workplace? Answer using 100-150 words. 12.2. What are the specific regulations and codes of practice related to work health and safety? Answer using 100-150 words. Satisfactory response Yes No Q13: Answer the following questions related to use of: hazard identification reporting documents risk assessment template documents 13.1. What is the purpose of hazard identification reporting documents? 13.2. What is the purpose of risk assessment template documents? Satisfactory response Yes No Q14: Answer the following questions related to consultative processes for obtaining staff input into health, safety and security policies and procedures 14.1. What are some best practices for obtaining staff input into health, safety and security policies and procedures? Answer using 70-150 words. 14.2. How can we ensure that our staff are engaged in the consultative process? Answer using 70-150 words. 14.3. What are some ways to encourage staff to participate in health and safety committees? Answer using 70-150 words. Satisfactory response Yes No Q15: Answer the following questions related to time requirements for hazard identification using 30-70 words for each: when changes to the workplace are implemented: before the premises are used for the first time before and during the installation or alteration of any plant before changes to work practices are introduced when any new information relating to health and safety risks becomes available 15.1. What are the time requirements for hazard identification? 15.2. What needs to be done before the premises are used for the first time? 15.3. What needs to be done before and during the installation or alteration of any plant? 15.4. What needs to be done before changes to work practices are introduced? 15.5. What needs to be done when any new information relating to health and safety risks becomes available? Satisfactory response Yes No Q16: Answer the following questions related to required health, safety and security records and reports: consultation hazard identification incident and accident notifications to WHS regulatory authorities incident or accident, near miss reports and related statistics monitoring reports and recommendations for change risk assessments risk control actions training action plans training undertaken. 16.1. How should an organisation keep records and reports regarding health, safety, and security? Identify six (6) processes. 16.2. What are the five (5) processes for consulting workers on health and safety issues?  16.3. What methods do organisations use to identify workplace hazards? Identify four (4) methods. 16.4. What procedures should an organisation have in place for reporting, investigating, and notifying incidents and accidents? Identify five (5) procedures. 16.5. In the event of an incident or accident, what regulatory authorities should an organisation notify? Identify two (2). 16.6. In what ways does an organisation monitor its health and safety performance and make recommendations for improvement? Identify three (3). 16.7. What are the methods an organisation uses to assess workplace risks? Identify four (4). 16.8. Describe how an organisation has mitigated or can mitigate workplace risks through risk control measures. Identify six (6). 16.9. To improve workplace health and safety, what training action plans exist within an organisation? Identify four (4). 16.10. What kind of training is required of employees in an organisation in terms of health and safety? Identify three (3). Satisfactory response Yes No Unit Code: SITXWHS007Page 1 of 20 SITXMGT004 - Task 2 – Skill Test Unit Code SITXMGT004 Unit Description Monitor Work Operations Assessment Type Task 2 – Skills Test Assessment Location Level 6, 245-257 Castlereagh Street, Sydney NSW 2000 By submitting this work, I declare that: · I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment learner, and choose to be assessed at this time. · I am aware that there is a limit to the number of submissions that I can make for each assessment, and I am submitting all documents required to complete this Assessment. · I have organised and named the files I am submitting according to the instructions provided, and I am aware that my assessor will not assess work that cannot be clearly identified and may request the work be resubmitted according to the correct process. · This work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of qualification or statement of attainment. · I am aware that there is a policy of checking the validity of qualifications that I submit as evidence as well as the qualifications/evidence of parties who verify my performance or observable skills. I give my consent to contact these parties for verification purposes. Student ID       Student Name       Submission Date       Assessment Task 2: Project Project task: Grand Tree Resort is a well-known resort that operates as a private limited corporation with quality resort amenities and facilities to offer. The resort is famous for its quality of social and family events. The resort is rated
Answered 3 days AfterMay 10, 2023

Answer To: hi

Bidusha answered on May 13 2023
36 Votes
SITXMGT004 - Task 2 – Skill Test
    Unit Code
    SITXMGT004
    Unit Description
    Monitor Work Operations
    Assessment Type
    Task 2 – Skills Test
    Assessment Location
    Level 6, 245-257 Castlereagh Street, Sydney NSW 2000
    By submitting this work, I declare that:
· I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment learner, and choose to be assessed at this time.
· I am aware that there is a limit to the number of submissions that I can make for each assessment, and I am submitting all documents required to complete this Assessment.
· I have organised and named the files I am submitting according to the instructions provided, and I am aware that my assessor will not assess work that cannot be clearly identified and may request the work be resubmitted according to the correct process.
· This work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of qualification or statement of attainment.
· I am aware that there
is a policy of checking the validity of qualifications that I submit as evidence as well as the qualifications/evidence of parties who verify my performance or observable skills. I give my consent to contact these parties for verification purposes.
    Student ID
    
    Student Name
    
    Submission Date
    
    
Assessment Task 2: Project
Project task:
Grand Tree Resort is a well-known resort that operates as a private limited corporation with quality resort amenities and facilities to offer. The resort is famous for its quality of social and family events.
The resort is rated as a 4-star hospitality provider by the Australian Hotel Association. The resort employs 150-200 staff members. Employee numbers vary based on the seasons.
Mission Statement:
To provide guests and staff members with enjoyable recreation, a safe environment and memorable experiences.
Vision Statement:
To be a top destination for family celebrations and holidays.
Key Organisational Goals
The key organisational goals for the next five years are to:
1. Increase the number of sales by 15% over the next 2 years.
2. Open new food and beverage outlets at the resort.
3. Expand into a larger hotel market.
4. Maintain a quality service reputation during expansion.
5. Attract and retain high-quality, experienced staff.
6. Ensure all facilities are maintained to world-class standards.
7. Provide a unique resort experience for all guests.
Services and products:
The resort’s core source of income is accommodation. However, the accommodation is highly dependent upon the social and family events and the food and beverage outlets. These both work in tandem to raise revenues.
Accommodation:
There are 120 guest rooms in the resort. Out of the 120 rooms; 70 are standard, 30 are deluxe and 20 and super deluxe.
Event capacity
The resort can cater to social and family events of up to 250 people.
Food and Beverage
The resort has three food and beverage (3) outlets. Each outlet has a separate Manager and an Assitant Manager.
Food and beverage outlet 1: Family/ Casual Dining Restaurant
This restaurant generates the maximum revenue out of the three (3) outlets. The restaurant has a total seating of 180 people. The restaurant is open 24 hours and offers breakfast, buffet lunch and dinner,snacks and beverages available all day.
Food and beverage outlet 2: Bar and light meals Lounge
The bar and light meals lounge opens late evening (7 pm) and runs until late at night. The lounge has an impressive wine list. Along with the wines, it also offers light meals. The management is also planning to introduce a new wood-fired pizza menu. The process is in progress.
Furthermore, the management plans to hold free community events twice a year. This will help to increase the resort’s reputation and raise awareness of the community spirit. This will be a unique selling point in the local marketplace.
Food and beverage outlet 3: Coffee Bar
The Coffee Bar has a total seating of 60 people indoors and 25 people on the balcony. The bar specialises in different types of coffee, cakes and light snacks.
Current management structure
The Operations Manager oversees and monitors the quality of day-to-day work. This include:
· Planning and organising workflow for a team operation or activity and managing the following contingencies:
· delays and time difficulties
· difficult customer service situations
· equipment breakdown or technical failure
· financial resources
· staffing levels and skill profiles
· rostering requirements
· staff performance
· procedural requirements
· product development and marketing
· Monitoring and responding to team-based operational and service issues during the above operation or activity.
· Monitoring and supporting team members.
Grand Tree resort’s issues
    Family/ Casual Dining Restaurant
Delays and time difficulties
The resort has launched new menus. This has increased sales by 15% and is growing continuously. However, with increasing sales, customer complaints have also increased. Most of these complaints have been regarding the service speed and lack of attention.
In a recent complaint, a customer complained that he had to wait for 30 minutes to receive the order. He further wrote that the waiter looked tired and hassled. Similarly, there are other customer complaints about the service delivery times.
Staffing levels and skill profiles
The Head Chef requested management to recruit one senior Commis Chef two months ago as the workload due to the increase in sales was unmanageable. This request was declined. A continuous increase in sales has put the kitchen brigade under huge pressure, affecting staff performance. Due to this, the average preparation time is increasing and leading to customer complaints.
Product development and marketing - Bar and light meal lounge
During a recent visit the owner presented the business plan to the team outlining how the food and beverage options at Grand Tree resort would be enhanced by finalising a partnership with a local vineyard and developing the Bar and light meal lounge into a Cellar Door operation that also specialised in Wood Fired Pizzas served in the Lounge/Courtyard, offering clients stunning views across the valley.
The business plan allows non-profit organisations two days a year to hold events in the Family/ Casual Dining Restaurant for community and fund-raising events. There is no cost for the venue hire, and pizzas are charged at cost for non-profit organisations on event days. This business decision aligns with Grand Tree Resort’s values of freedom, vitality and community. This will raise community awareness and build a positive reputation for Grand Tree Resort. Work to modify the Family/Casual Dining Restaurant has begun, and it will open within 1 month.
However, the organisation is concerned about the success of these events. They want to ensure that these events and the resort name are effectively marketed.
Procedural requirements: Hazard identification checklists
At previous events, incidents occurred in the kitchen, leading to injuries or near misses. The incidents occurred due to the following reasons:
· Repetitive manual tasks
· Injuries from machinery and equipment
· Slips, trips and falls
· Burns
· Heat stress
· Chemicals not stored properly
A hazard identification checklist needs to be developed to address each reason for injury.
Customer Satisfactionperformance
    Measure
    Summary of Performance
    Current customer satisfaction level (Rating has been done based on customer expectations met)
    75% of customers
    Customer referral rate (Based on whether they will use the services again or refer others)
    65% of customers
    Percentage of customer base lost in the last financial year
    5%
    Customer complaints per customer
    0.05%
Customer service training issues
Currently, there are no formal processes to provide customer service training to the staff members. The feedback is provided by the managers to the staff members verbally.
This is affecting the quality of customer service. There needs to be a set of training sessions for the staff members.
Management wants to ensure that these issues do not occur in future, especially the community event the resort is hosting next month. They have decided to implement quality assurance initiatives. They want the Operations Manager to address the issues above.
To address these issues, the Operations Manager needs to:
· Prepare a staff roster for the event considering the revised organisational guidelines.
· Prepare a WHS Hazard identification checklist for the kitchen staff to ensure that no injuries occur during the event.
· Assist colleagues in prioritising workload.
· Prepare marketing strategies for promoting the event.
· Increase customer efficiency and service levels.
· Monitor team and individual performance.
· Monitor and respond to team-based operational and service issues during the above operation or activity.
Tasks:
You are the Operations Manager of “Grand Tree Resort”. You need to complete the following tasks to oversee and monitor the quality of day-to-day work.
Task 1: Plan and organise workflow for the event.
Scenario:
The community event is scheduled for 1 month.
Event details:
· The event will have a total of 200 people.
· The event timings will be from 8:00 pm to 2:00 am.
· Head chefs, sous chefs, supervisors and kitchen hand staff will start 2 hours before the event to make preparations.
As per the organisational guidelines, the staff should be rostered based on the following calculations:
· 1 Head Chef for every 50 people.
· 1 Sous Chef for every 25 people.
· 3 Kitchen hands for each chef.
· 1 Waitress for every 20 people.
· 1 Dishwasher for every 40 people.
· 1 Supervisor for every 100 people.
· 1 Bartender for every 50 people.
The management has further decided that the Operations Manager will be provided with a further budget for 50 labour hours, so that customer service issues do not occur during the event.
Management wants you to plan and organise the workflow for the event. To do so, you need to complete the following sub-tasks.
Subtask 1.1. Prepare a staff roster for the event
In this subtask, you must prepare the event’s staff roster. When preparing the staff roster, you need to:
· Assess the current workloads of the staff members considering the issues given in the case study, and schedule work to maximise efficiency and customer service quality within budget constraints.
· Delegate work according to principles of delegation.
· Delegate roles and responsibilities considering skills levels and skills profiles.
· Assess the workflow and consider the event details when preparing the roster.
· Provide details of additional hours allocated.
    Staff roster
    Staff members
    Roles...
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