Sun Wukong (SW) is a new taxi-style service that delivers customers to and from Melbourne Airport. Rather than working on pre-fixed rates based on distance and time, SW sets fees based on the demand....

Sun Wukong taxi service
Table of Content
Answer1
Executive Summary
1) Introduction
2) How Sun Wukong works
3) Recommendations
3.1) certified driver
3.2) star rating system
3.3) taxi booking through website
4) Conclusion
Answer 2
Suggestions
Answer 1
Proposal for accomplish the three service objectives
Executive summary
The focus of this case study is to analyze the new taxi style service Sun Waking (SW). Sun Wukong delivers customer to and from Melbourne Airport.. There are following recommendation followed by Sun Wukong to achieve this goal. There is requirement of following these: customer and driver will provided star rating to each other, customer used this service by customer with or without smartphone, purchased gift card from eleven seven store for customer who don’t have credit and debit card, accredited driver and pass criminal test. So recommendation is provided to support this service in this case study.
Introduction
The new taxi service is presented here. The name of this new style taxi service is Sun Wukong (SW) that is used for Melbourne airport for delivery of customers. In this case study, we will see driver and customer contact each other through mob booking app and web services. On this mobile booking app tools such as route, toll costs, estimated cost, estimated time and distance will be provided for both customer and driver. In real time, customer will see The response of the driver. Payment will be achieved at the end of journey and global positioning system (GPS) will track entire journey.
How SW taxi Works
The work of Sun Wukong is based on time and distance rather than pre fixed rate. The fees of service are set by SW on the basis of demands. In SW taxi, the customer stated the beginning and ending point of the journey, number of passenger and time is also sated by customer. Then with in 5 minute, the driver bid for the service that broadcasted by the system at that time. On the app of Sun Wukong, the comprehensive tools such as route, distance, estimated time, and toll costs etc. are provided to both parties. Estimated cost of ride is also provided on app. In real time the response of driver will be seen by customer. Once ride confirmed then cost is locked in. for the driver and provider payment will be released at the end of journey. Global Positioning system (GPS) will tracked the whole journey.
So let’s see, how Sun Wukong taxi service accomplish own goal in comparison to others.
The requirement of SW for drivers to do this job are accredited drivers and also test and pass a criminal check and familiarity check on app. The driver and customer provide comment and rate each other that are allowed by system. For the customer and driver, the appearance of star rating system will be next to online verified id of theirs. The SW taxi may also be booked by tourists through web site. It will be useful for customer who don’t use mobile booking app of SW. the other payment method for customer is to purchase gift card from eleven seven store. This is best method for those who don’t have debit card and credit card. The driver who complete ride before the prefixed time or on fixed time will be rewarded by company with the gift like money for fuel (Suslo, 2016).
Recommendations
Sun Wuknog Taxi Company offers the services for Melbourne airport. Here we discussed how SW company...