Subject name jndustry based capstone project© MIT July, 2020 T2 2020 Assessment Details and...

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Subject name jndustry based capstone project© MIT July, 2020   T2 2020    Assessment Details and Submission Guidelines School School of Business  Course Name Master of Professional Accounting  Unit Code MA618  Unit Title Industry-based Capstone Project  Trimester 2, 2020  Assessment  Author  Monica Jurin  Assessment Type Individual   Assessment Title Formative Assessment  Unit Learning  Outcomes  Addressed:  b. Work with a high level of personal autonomy and accountability to efficiently and  effectively to complete project-based work integrated learning.  Weighting 5%  Total Marks 100 marks  Word Limit 600 words  Release Date Week 1  Due Date Week 3  Submission  Guidelines   All work must be submitted on Moodle by the due date (as above) along with a  completed Assignment Cover Page.    The assignment must be in MS Word format, 1.5 spacing, 11-pt Calibri (Body) font  and 2 cm margins on all four sides of your page with appropriate section headings.     Reference sources must be cited in the text of the Assessment Task, and listed  appropriately at the end in a Reference List using APA 6th edition for the School of  Business.  https://library.mit.edu.au/referencing/APA  Extension /  Special  Consideration  If an extension of time to submit work is required, an Application for Special  Consideration and supporting documentation must be submitted online via your  Academic Management System (AMS) login: https://online.mit.edu.au/ams.    The Application for Special consideration must be submitted no later than three (3)  working days after the due date of the specific piece of assessment or the examination  for which you are seeking Special Consideration.  In the case of serious illness, loss or  bereavement, hardship or trauma students may be granted special consideration.  Academic  Misconduct      Academic Misconduct is a serious offence. Depending on the seriousness of the case,  penalties can vary from a written warning or zero marks to exclusion from the course  or rescinding the degree. Students should make themselves familiar with the full policy  and procedure available at: https://www.mit.edu.au/about-mit/institute- publications/policies-procedures-and- guidelines/AcademicIntegrityPolicyAndProcedure. For further information, please  refer to the Academic Integrity Section in your Unit Description. https://library.mit.edu.au/referencing/APA https://online.mit.edu.au/ams https://www.mit.edu.au/about-mit/institute-publications/policies-procedures-and-guidelines/AcademicIntegrityPolicyAndProcedure https://www.mit.edu.au/about-mit/institute-publications/policies-procedures-and-guidelines/AcademicIntegrityPolicyAndProcedure https://www.mit.edu.au/about-mit/institute-publications/policies-procedures-and-guidelines/AcademicIntegrityPolicyAndProcedure MA618 Industry-Based Capstone Project     Lasted Updated: July, 2020  Assessment Cover Sheet  Student ID Number/s: Student Last name/s: Student First name/s: Course: School:  Unit code: Unit title:  Due date: Date submitted: Campus:  Lecturer’s Name: Tutor: Student Declaration  I/We declare and certify that:  1. the work contained in this assessment is my/our own work/group work, except where acknowledgement  of sources is made;  2. this assessment has not been submitted previously for academic credit in this or any other course;  3. I/we have read MIT’s Plagiarism and Academic Misconduct Policy and Procedure, and I/we understand  the consequences of engaging in plagiarism, collusion and contract cheating;   4. a copy of the original assignment is retained by me/us and that I/we may be required to submit the  original assignment to the Lecturer and/or Unit Co-ordinator upon request;    I/we have not plagiarised the work of others or participated in unauthorised collaboration or contract cheating  when preparing this assessment.  MIT ID Signature Date                For Assessor Use Only (if not marked on Moodle)    Name:   Position   Date:   Signature:   Marks/Grades:                   MA618 Industry-Based Capstone Project     Lasted Updated: July, 2020  Assessment Task Description    You are required to complete the following assessment.    Based on the first two weeks of workshop you have attended, answer the following questions:    1. What challenge you may face when managing a client? Describe the scenario and  propose a strategy to overcome the challenge.    (300 words)    2. What issues you may face when working in a group? Propose a strategy how you can  overcome or manage the issues.     (300 words)    Use business writing style with relevant vocabulary. Conduct your independent research and use APA  referencing style.    The marks allocated to each of the question above is equally weighted according to the breakdown  marks in the marking criteria table below.    Marking criteria:    Assessment criteria are shown in the following table. Marks are allocated as follows:    Assessment  criteria to be met  and assessed  Detailed Description of the Assessment Criteria Breakdown  Marks  Criteria 1 Independent thinking skill 25  Criteria 2 Autonomous skill 25  Criteria 3 English writing skill 25  Criteria 4 Referencing 25  Total  100    Using Technology for Assessment    Rationale  Activities Technological tools selected   reflection on learning   feedback on  performance   practice of critical  thinking, independent  thinking, autonomous  skill   Reflective writing   check for plagiarism   problem-based learning   scenario testing   Turnitin          © MIT July, 2020   T2 2020  Marking Rubric for Individual Assessment: Marking  Rubric  Criteria/  Grades  High Distinction  (HD)  [Excellent]  80-100%  Distinction (D) [Very Good]  70%-79%  Credit (C) [Good]  60%-69%  Pass (P) [Satisfactory]  50%-59%  Fail (N) [Unsatisfactory]

Sumit · Accepted Answer

1. One of the major challenges while managing a client Is Client Retention. Client Retention refer to the process of engaging existing customers to keep buying the products/services of the company. 
Example: Suppose there is a customer who has failed to renew his Annual Maintenance Contract (AMC) with the company. Now the strategy to be used by the company to overcome the challenge is:
(a). Send an email reminder to the client asking him to renew the annual maintenance contract. In the email we should give the details relating to the benefits of renewing the contract and disadvantages of not renewing the contract. 
(b). Form a Working Relationship with the client: It is important to form a relationship with client to develop an overall understanding. This understanding helps to reduce resistance and encourage the client to work for the mutual benefit of both.
(c). Surveys: Surveys are an important automation tool to understand the needs of the customer and to develop the overall strategy regarding how to deal with the customer.
(d). Loyalty Programs:

© MIT July, XXXXXXXXXXT2 2020 Assessment Details and Submission Guidelines School School of Business Course Name Master of Professional Accounting Unit Code MA618 Unit Title Industry-based Capstone...

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