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STUDENT ASSESSMENT BOOKLET BSBLDR502 Lead and manage effective workplace relationships Student first name: Student last name: © 2019 Eduworks Resources Eduworks Resources is a division of RTO Advice Group Pty. Ltd. Cover images sourced from Rawpixel at www.rawpixel.com and used under the Rawpixel License. The copyright of any adaptations and/or modifications to this material remains with Eduworks Resources. Adapted and/or modified materials must not display the Eduworks Resources logo. The following attribution must be made on this page: ‘This is a modified document based on materials prepared by Eduworks Resources.’ Material that has been modified by the RTO after purchase and that has received a non-compliant audit outcome is not covered by our Customer Guarantee. Contents Assessment Overview4 About Your Assessments4 How to Submit Your Assessments4 Assessment Task Cover Sheet4 Assessment Appeals4 Assessment Plan5 Assessment Task Cover Sheet – Assessment Task 17 Assessment Task 1: Establish Workplace Systems9 Part A – Display Theory Knowledge10 Part B – Develop Workplace Systems11 Part C – Policy Consultation13 Part D – Facilitate Consultation Feedback14 Assessment Task Cover Sheet – Assessment Task 217 Assessment Task 2: Manage Workplace Relationships19 Part A – Develop Networking Plan20 Part B – Networking Plan Consultation22 Part C – Update Networking Plan23 Part D – Resolve Workplace Conflict24 Part E – Develop and Implement an Action Plan25 Assessment Overview This Student Assessment Booklet includes all your tasks for assessment of BSBLDR502 Lead and manage effective workplace relationships. About Your Assessments This unit requires that you complete two assessment tasks. You must complete all tasks to achieve competency for this unit. Assessment Task About This Task Assessment Task 1: Establish Workplace Systems Students will establish policies and procedures to promote workplace communication and consultation Assessment Task 2: Manage Workplace Relationships Students will manage workplace networking and relationships How to Submit Your Assessments When you have completed each assessment task you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you. Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task where you need to submit items for assessment, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet. Assessment Appeals You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process. Assessment Plan The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency for BSBLDR502 Lead and manage effective workplace relationships. Your assessor will provide you with the due dates for each assessment task. Write them in the table below. Assessment Requirements Due Date 1. Project 2. Project Agreement by the student Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments. Have you read and understood what is required of you in terms of assessment? Yes No Have you read and understood the RTO’s policies and procedures related to reassessment? Yes No Do you understand the requirements of this assessment? Yes No Do you agree to the way in which you are being assessed? Yes No Do you have any special needs or considerations to be made for this assessment? If yes, what are they? Yes No Do you understand your rights to appeal the decisions made in an assessment? Yes No Student name: Student signature: Date: Assessor name: Assessor signature: Date: BSBLDR502 Student Assessment Booklet (ID 163415) © 2019 Eduworks ResourcesPage 5 BSBLDR502 Student Assessment Booklet (ID 163415) © 2019 Eduworks ResourcesPage 8 Assessment Task Cover Sheet – Assessment Task 1 Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Name: Date of submission: Unit: BSBLDR502 Lead and manage effective workplace relationships Assessor to complete Assessment Task Satisfactory/ Not satisfactory Date Was this a resubmission? Y/N Project STUDENT DECLARATION I declare that these tasks are my own work. · None of this work has been completed by any other person. · I have not cheated or plagiarised the work or colluded with any other student/s. · I have correctly referenced all resources and reference texts throughout these assessment tasks. · I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student signature: Student name: ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. Assessor signature: Assessor name: Date: Assessment Task 1: Establish Workplace Systems 1. 1. The following assessment tasks use a simulated business called Complete Business Solutions Australia (CBSA). In order to complete the assessment tasks, you will need to access information, templates, policies and procedures found on the CBSA website. Your assessor will provide you with login details. Navigate to www.cbsa.com.au, select ‘Log in’ and enter your username and password prior to completing your assessment tasks. 1. For this assessment you will play the role of Business Compliance Specialist for CBSA. CBSA is a consultancy service providing assistance with compliance, finances, human resources, information technology and other business needs to ensure that businesses have the expertise and support they need to survive and prosper. You should familiarise yourself with what CBSA does, its services and history, the organisational structure of the business and its employees. Ensure that you read the Business Plan to understand CBSA’s mission, vision, and business objectives. Task summary 1. There are four parts to this task: In Part A, you will display your theory knowledge in workplace communication and consultation In Part B, you will develop policies and procedures on workplace communication and consultation systems In Part C, you will facilitate a presentation on the policies and procedures you developed and receive feedback In Part D, you will give feedback to those involved in the consultation process Resources and equipment required to complete this task: Access to textbooks and other learning materials Access to a computer, the Internet, and a web browser Access to a word processor CBSA Business Plan (accessible via the CBSA website) CBSA organisational policies and procedures (accessible via the CBSA website) Policy & Procedures Template (accessible via the CBSA website) Email Template (accessible via the CBSA website) At least two additional students to be used in role-plays When and where will this task be completed? This task may be done in your own time as homework or you may be given time to do this task in class (where applicable). Your assessor will provide you with the due date for this assessment. What happens if I get something wrong? 1. If you get something wrong you will need to resubmit that part of the task that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how. Student instructions for Task 1 Complete all parts of the assessment below. Part A – Display Theory Knowledge To begin this part, read the following email and its attachment, then complete the tasks that follow: To: You From: Henry Thomas (
[email protected]) Date/time: Wednesday 10:52AM Subject: Effective Work Relationship Questions Attachment: Questions.docx To You, I’m going to put you in charge of implementing new systems to promote workplace communication and consultation. This will also involve refining any existing policies and procedures to support this. Prior to giving my authority to implement these systems I would like you to provide answers to the attached document so I can of determine your theory knowledge of this subject. Kind Regards, Henry Thomas Governance Manager 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 www.cbsa.com.au Attachment 1. Questions.docx 11. Provide an overview of what Australian legislation is relevant to workplace relationships. 11. Explain how workplace systems, policies and procedures can support effective work relationships for each of the following: Communication including interpersonal styles and networking Consultation Cultural and social sensitivity Conflict resolution Tasks 1. Based on the email, answer the questions in the attachment using a word processor: 12. Provide your answer to Question 1 in the Questions.docx attachment 12. Provide your answer to Question 2 in the Questions.docx attachment Part B – Develop Workplace Systems 1. To begin this part, read the following email and then complete the tasks that follow: To: You From: Henry Thomas (
[email protected]) Date/time: Friday 9:37AM Subject: Workplace Communication and Consultation System To You, 1. Thanks for providing the answers to the questions I sent through. Can you now begin developing systems to promote effective workplace relationships here at CBSA? Make sure you refer to the organisations’ existing Code of Ethics and reference this in the new system documentation where possible. As part of this task you are to create the following new policies: Code of Conduct Dispute Resolution Policy I would also like you to refine the Communication Policy & Procedures to include policy information and procedures for employee consultation and interpersonal communication styles, as these are not currently covered in the existing policy. Can you please develop these and send them through to me for review? Kind Regards, Henry Thomas 1. Governance Manager 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 www.cbsa.com.au Tasks Based on the email, you are to refer to the organisations’ Code of Ethics which is available via the Employees section of the CBSA website and then complete the following tasks. You are free to research examples of the particular policies and procedures mentioned in the email if you desire. 19. Download the Policy & Procedures Template from the Employee section of the CBSA website, and then develop a Code of Conduct Policy using a word processor. You must: Specify the purpose of the policy Specify the policy section including: Outlining the expected employee conduct in the workplace including diversity Outlining the expected dress code Outlining privacy and confidentiality expectations Outlining how employees should deal with aggressive behaviour 19. Download the Policy & Procedures Template from the Employee section of