ACCA F3 MIP MODULE HANDBOOK Module:Strategic Operations Management & Operational Research Module code:PS4S26 Aims of the module: · To provide an appreciation of operational processes, techniques,...

REFLECTIVE ANALYSIS
PART-A
Table of Contents
3Part A
3Introduction
4Importance of Communication Skills in Customer Satisfaction
4Importance of Communication Skills in Job Satisfaction
5Importance of Communication Skills in the Workplace Environment
5Importance of Communication Skills in Organisational Productivity
6Importance of Communication Skills in Professional Development
6Methods implemented to Improve Communication Skill
7Effectiveness of the efforts to improve Communication Skills
9Assertions to implement Communication Skills in the Future
10Conclusion and Reflective Analysis
11Reference
14Part B
14Introduction
14Nature of Activities for Operation Manager Profile
15Theories involved in Operation Management
15Challenges to be faced by the operation manager of Newman’s Seeds works
16Report
16The Challenges faced by the Operations Manager and its application for the operation manager profile of Newman’s seed Works
19The best strategies to mitigate and address the challenges
21Theories learnt in the module
23Conclusion
25References
27Appendices
Part A
Introduction
Every time we communicate with others, there is more to the system rather than just the subject. This involves the body language, the non-verbal mode of communication, facial expressions, tone, pitch, etc. as per a study conversion can be seen as 55% nonverbal, 38% tone of the voice and 7% accounts to actual words spoken. The store is just always more for communication rather than just speaking. It becomes much more important to learn this skill in the modern setup where most of the work is done through conversion and the scope of conversation and communication has increased rapidly with innovation processes. The channels of communication have grown and so has the need for its skills. There is a need for a proper understanding of the culture, the individual meanings and the prevalence of each type of communication (Lai, 2017). Communication is diversified and needs to be recognised at all levels, in teamwork, in personal communication systems as well as mass communication. The innovation and technological progress have made it clear that there is enough scope for any business for any person to rule a business form and progress. The opportunities need to be grasped and thus communication skills are one of the basic needs that must be brushed up. Communication skills are not only needed in the work environment but also in the daily lifestyle. Communication creates impressions and helps in introducing oneself and thus it is often the basic skills that need to be harboured.
The necessity for the skill to be improved is based on its need and communication being one of the most basic skills it becomes important to nurture and improves the skill. The modern-day and the future are leaned towards various ways of connection, through virtual media, social media, video conferences it becomes a necessity to have communication skills. The skill to talk, listen and capture the attention of the listeners by using various forms of communication. Mastering the connection has been the trend for a long time. Leaders of the world have used similar techniques in the past to inspire nations and mobilize the masses. Just through speeches and communication, many political battles have been won. History has shown us leaders have been one of the great examples of good speakers. The marketing process, customer engagement all will require a similar level of good communication skill to grow and evolve in the industry (Khan et al., 2017). The paper seeks to provide information about the communication process and the need for the process in the future and ways it affects the development of the basic requirement of a person. The paper shall have a reflective analysis of the wheel prices of various measures applied to its effect and future relevance.
Importance of Communication Skills in Customer Satisfaction
In modern business, customers come first; they are the feisty priority for any business. The services, products are targeted and made in order to satisfy the needs of the customers. The business nowadays also believes in customer experience and in the feedback process. Customer satisfaction is a tool to measure the success of a company (Tiffany et al., 2017). Thus to have a higher customer satisfaction level it is important to have good communication skills and process. The communication channel to reach the customers and to have the best person to deal with them increased the brand value and the goodwill for the company. Communication systems become an important aspect of understanding the customers and in gathering feedback for the transition. This helps the company to have better market analysis and understanding of the customers and their needs. It is important to make the customers understand the core value, the vision and the process of the company in the modern business system (Claro et al., 2018). Thus, power communication skill enhances the capabilities of the process. Communication process also helps in solving issues and addresses problems and reports made by the customers. All this together enhances the customer experience and helps in building a relationship with the customer and the company.
Importance of Communication Skills in Job Satisfaction
Communication brings job satisfaction; employees are often faced with dilemmas and the problems of reporting and communicating. Job satisfaction largely depends on the work culture and how the employees are treated in the organisation. Having a good, communication system will often lead to greater job satisfaction for the employees. This will give them the necessary feeling of being valued and belonging. The communication process will also lead to a better understanding of the job and increase performance (Gilligan et al., 2020). The two-way process shall also improve the exchange of information and the problems of the employees can be communicated to top-level management. The relation between the organisation and the employees will increase and this will eventually give rise to greater satisfaction levels in the company and will create a more diverse work culture for the company. The employees will be able to resolve the problems and grow in the company by having a good communication culture. The process would be beneficial not only for the employees but also for the organization in determining the rate of employee turnover. Economically the company will be able to have better performance and fewer turnovers just by having a good communication system in place.
Importance of Communication Skills in the Workplace Environment
The communication skills in the working environment of any company are of paramount importance. Thus, it becomes necessary to have communication skills in place and a channel through which effective communication is done through the organisational structure. The communication skill at each level of the structure is important and necessary for the whole process to be successful. Communication Skills in a working environment is a mix of both formal and informal types of communication. Having communication skills for the managerial post helps in the best understanding of the employees and their job role (MacLean et al., 2017). This further helps in creating an environment through which the lower-level employees can reach out to the top-level management and address their problems and issues. Along with these the decision-making process and the daily operating system can be done in a collaborative manager (Liberman et al., 2016). Having communication skills also helps in creating a better job environment, which fosters greater performance and helps in building teamwork for the company. Teamwork is still part of the business setup; it helps in achieving stepper targets and helps in making links between different departments and groups to attain the ultimate goals. Communication skills help in improving the inter-departmental communication system and aids in having a better business process.
Importance of Communication Skills in Organisational Productivity
The employees are considered the most important stakeholders in the company. To increase their productivity will directly affect the growth of the company and increase the organization productivity in turn. The communication helps in understanding better feedback from the supervisors and leaders. The employees who can communicate well will have their problems mitigated and gather help wherever necessary (Bullington et al., 2019). The communication will also help in better management and undertaking of the areas where the company slacks and where the employees do not perform well. Communication will increase the system of having a better understanding of every process and aid in performing the task with necessary competency. Communication shall also improve the training process of the employees and help them to develop their careers. The communication process will give an enhanced organisation performance and helps in improving the teamwork among the employees.
Importance of Communication Skills in Professional Development
The process of growth in the organisational structure is based on the development and performance of the personnel. Thus, it becomes important to perform well and have a good relation with her organisation in order to have the chance to grow through the ranks. Communication helps in better understanding of job roles and improved job performance in the organisation. This helps in the development of the employees. Meeting the job role and fulfilling the responsibilities diligently have a long-term effect in the system of growth and rising through the ranks. Professional development is necessary for motivation and to have greater respect in society it is often seen as the way to have a better lifestyle. Communication makes it easier to have skills and in career progression. Company often look for employees who have a long-term commitment and have the skills to make decisions and work in a diverse environment (Banerjee et al., 2017). Thus having skills to communicate makes it easier for the employees to have a better working environment and also thrive and grow in the setup. Diverse work culture is the new form of business that is growing and is require communication as the basic skill to survive in the environment.
Methods implemented to Improve Communication Skill
Several methods can be applied to improve the communication process. The only way I think communication skill or any other form of skill can be improved is through practice. The practice is often the best way to master a skill or technique. The communication process is also the same; it evolves, grows and the benefits from it are obtained when it is used frequently and goes through sessions of practice. A common saying has been practice makes a person better (Burt et al., 2018). I have taken this concept seriously throughout my life and have learnt lessons from experiences. Leaders who have mastered the art have often focused on the need for practice. Communication being a continuous process and a daily habit it needs no special arrangement to master the skill or the process. Other than practice the concept of feedback and engaging the audience are some of the methods that I have followed to improve and enhance my communication skills.
Over communicate to Communicate
In the late 1990’s the study of tappers and listeners proved that it is often overestimated how much the listener understands the speaker. A test was conducted in which the tapers had to tap 120 famous songs. It was estimated that almost 50% of the songs would be recognised inside the outcome of the study showed that only 2.5% of songs were recognised. Thus, it becomes necessary to over-communicate just to take the attention of the listener. Often the listener fails to absorb as much as the speaker expects (Mishra & Mishra, 2020). Thus, this suggests that a person who wants to communicate must have clear through the process and must over-communicate when pitching a new idea to the listeners.
Asking for Feedback
Similar to the concept of leadership it is also important to have feedback in the communication process. Receiving feedback from friends, peers, managers and members of the team often are crucial in becoming better at the communication process. This gives the opportunity for the speaker to consider the areas where improvement is needed and which the person personally would have overlooked.
Engaging the Audience
The attention span of the audience is limited and thus, regardless of how compelling a speaker maybe it is crucial to understand the concept of attention and engaging the audience (Modi et al., 2016). Speeches often do not have the same impact as the discussion may have, thus it is believed that an interactive season is much more enhanced to grab the attention of the audience.
Nonverbal communication - a study revealed that nonverbal communication accounts for 55% of how a speaker is perceived by the audience. This means the majority of the audience believe in the process of non-verbal communication. It becomes important to have proper posture, confidence, and avoiding certain gestures to have a more confident approach to the communication process.
Effectiveness of the efforts to improve Communication Skills
The methods that have been applied in the process to develop the communication process have helped me to hence my communication skills considerably. The most effective way that has helped me improve my skills is through being proactive. I have been communicating more without the fear of falling. This has improved my knowledge and has helped me to gather feedback about my communication. The system of practice is the best way to improve the communication process in any circumstances. The effectiveness of the process has made me more eager to learn the art to listen, gather information and make comprehensive conversation (Back, Tulsky, & Arnold, 2020). The system has also made me learn questioning skills, have emotional awareness, and manage my emotional factors. The communication skill has also strengthened my vocabulary and has helped me to learn the art of getting the attention of the listener.
Learn to listen
Bruising through the communication skill is important and equally important is to be attentive to others (Okoro, Washington & Thomas, 2017). This helps to be relevant and have a better non-verbal communication process. The exchange of information is a two-way process and it becomes important that both the listener and speaker are attentive to each other. It is often noted that people do not listen well and the reply process or the communication process is broken and there is no constructive conversation.
Emotional awareness and management
It is important in the working environment to have everything based on a logo and there is no place of emotion. However, as human beings are working together there is often a situation where emotion detected above varying. It is not possible to...