SITTTSL013 Construct promotional international airfares
Student Assessments Promotional International Airfares SITTTSL013 Construct promotional international airfares Contents Assessment 1:Case study A Assessment 2:Case study B Assessment 3:Case study C Assessment 4:Case study D Assessment 5:Case study E Assessment 6:Case study F Assessment 7:Case study G Assessment 8:Case study H Assessment 9: Case study I Assessment 10:Multiple choice questions This section relates to the following Unit of Competency as defined in SIT16 Tourism, Travel and Hospitality: SITTTSL013 Construct promotional international airfares Note for Students: This Assessment section provides assessment tasks covering the skills and knowledge contained within this unit. Specifically, it consists of ten (10) assessments. Assessment 1:Case study A Assessment 2:Case study B Assessment 3:Case study C Assessment 4:Case study D Assessment 5:Case study E Assessment 6:Case study F Assessment 7: Case study G Assessment 8: Case study H Assessment 9: Case study I Assessment 10: Multiple choice questions It is an open book test. Please note that for the tax calculation, you may use International Fares Manual or GDS according to assessor. *Singapore airport is always Changi airport. *Use calendar in fares manual to calculate surcharge. Assessment 1 - Case Study A 1. Identify at least 3 sources where you can find fare information. Consolidators Internet Automated Reservations Systems 2. Using the following linear format, answer the following questions a to f: MEL QF X/SYD QF BKK CX HKG 565.91BLFHK QF MEL Q4.23 565.91BLFHK NUC1136.05END ROE 1.263444 FARE AUD 1436.00 TAX AU 38.00 TAX QK 3.40 TAX HK 20.10 TOT AUD 1497.50 a. Decode Carrier and City/Airport codes Carrier: QF Qantas airlines CX Cathay pacific City/Airport: MEL Melbourne SYD Sydney BKK Bangkok HKG Hong Kong b.Identify the following fare information. Fare rule Fare basis Booking class Seasonality Passenger type LCF c.Explain what Q4.23 is in the linear format. d. How many stopovers are permitted using the fare rule? e. If your client wants to change the route prior to departure, what would be a penalty fee, if any? f. The client wish to purchase same route for his 3years daughter and 1 year son. What percentage of discount the client will receive for each child? Assessment 2 - Case study B You have made a reservation according to your client’s wants. Using the information and Promotional International Airfares book, answer the following questions. 1. QF 11 S 07JAN SYDLAX HK1 1500 0945 2. QF 12 M 12FEB LAXSYD HK1 2220 *0820 Note that * symbol indicates 2 days later from the departure date. 1. Identify where the fare break point is in this journey. 2. Identify the GI. 3. Identify and decode the carrier. 4. Identify the time using 12 hour clock and date. SYD to LAX: departure time and date Arrival time and date LAX to SYD: departure time and date Arrival time and date 5. What is the season? 6.What is the maximum stay? 7. Are you allowed to change the departure date after the booking has been made? What is the penalty fee, if any. 8.What will be the fare basis for each component? Out: In: 9. If your client made a reservation on 30 December, when is payment due? 10. Calculate the adult fare including taxes and show below in linear format. 11. Calculate an accompanied child fare including taxes and show below in linear format. Assessment 3 - Case study C – Advice to Candidates You have been asked to quote a Brisbane to Hong Kong one way fare. Using the available booking class below, answer the questions. Client information: · Name: Wang Wei · Date of birth: 27th December 1990 · Request: The client wants cheapest fare and direct flight if possible. · Departure date: 10th November Booking class availability: Class availability BNE HKG QF97L, M, K, H, B, Y As the client wants the cheapest fare: 1.What is the passenger type? 2.What is the season? 3. What is the applicable fare basis to meet the client’s need? 4. Calculate the cheapest fare and tax in linear format: 5. The client prefers the direct flight and wants to pay the fare by credit card. The credit card fee is a total of $30. What would you quote the total fare now? 6. The client considers stopping in either Sydney or Melbourne for one day if it’s allowed. What will you suggest to the client? Using the new routing below and the class availability, show the calculation in linear format. Remember the client’s request. Option 1 - BNE SYD HKG: B, Y Option 2 - BNE MEL HKG: Y Assessment 4 - Case study D TPM’s ADL 724SYDQF25MAR 4679BKKQF05APR 3046X/DXBQF15APRMPM ADL – LONEH 12535AP 15850 ADL – FRAEH 12096AP 16204 3403LONQF15APR 390FRABA05MAY 390X/LONBA15MAY 5454LAXBA15MAY 2553HNLQF23MAY 5078X/SYDQF25MAY 724ADLQF28MAY Calculate the above journey to arrive at the cheapest fare to UK/Europe using the Fully Flexi fare to Europe except taxes. The departure date ex Adelaide is the 25th March 2015: Note that all classes are available and each component complies with the route maps. 1.According to the conditions, where is the suitable turnaround point? 2. Using the information below, calculate the fare for the client. · Name: James Milton · Date of birth: 1st January 1970 · Request: The client wants the cheapest fare and most direct flight possible. 3. Your client calls from London and wants to change the arrival date into Australia. What would be the penalty fee if any? 4. Another client visits you and wishes to book a mileage fare that is only available at the time of booking. You will need to calculate the EMS for each journey using the given information above. The turnaround point will be the same. Outbound: Inbound: Assessment 5 - Case Study E As a Travel Agent, it is up to you to listen to your customers’ needs, and ensure you are providing them with the best option for their travels. You must explain all details of the airfare to your clients especially when the fare you are quoting is higher than they expected. 1. Your client, who lives in Cairns, wants a return trip to Auckland, on the 10th October. You have checked your GDS and all classes are available. The client wants the cheapest fare available and doesn’t mind long transfer times. You could book the following: CNS QF X/SYD QF AKL 189.95SSNAU QF X/BNE QF CNS 189.95SSNAU NUC379.90END ROE1.263444 FARE AUD 480.00 TAX AU 38.00 TAX QK 3.40 TOT AUD 521.40 a. Your client now wishes to stay at Christchurch after his stop in Auckland. What will you suggest? b. What is the LCF for the new itinerary? Note that all classes and routings are available. 2.You have booked your client on the following journey in S class. He is now in your office ready to pay for his ticket, but he has some questions for you. His itinerary is as follows: Itinerary: Sydney QF X/Singapore QF Phuket QF Singapore QF Sydney Passenger type: Adult, Date of departure: 4th August a. Configure and calculate the fare and taxes using this itinerary. b. Your client is now wanting to stop in Singapore on the outbound journey. Is this allowed? What is the cost for the change? Booking is already made. 3. Your client who lives in Perth is querying the cheapest fare to Christchurch in New Zealand. You have made the booking using the availability below: PER X/SYDQF S, M, H CHCQFS, L, M, H X/SYDQFS, L, M PERQFM This is the booking. Please check and identify if the fare calculation is correct. PER QF X/SYD QF CHC 427.40MSNAU QF X/SYD QF PER 332.42SSNAU NUC759.82END ROE1.263444 FARE AUD 960.00 Answer: 4.You have booked the following for a client, and now need to re-check as he is coming into your office to pay for the ticket. Your client requested you book the cheapest fare for his trip. Q-1 G28DEC14 ADT HBA QF CBR 270.11KIX QF SYD QF X/LAX QF CHI 631.19SKSUS QF X/LAX QF HNL S158.29 QF X/SYD QF HBA 631.19SKSUS NUC1690.78END ROE1.263444 a. Why is your filed fare showing a KIX fare for the Hobart Sydney sector? b. Why is there an extra stop being charged at $158.29? Assessment 6: Case study F 1. How does the use of electronic ticketing reduce paper usage? 2. Where is the e-ticket stored? 3. Name at least 4 items which are recorded in the e-ticket for a specific passenger who has purchased the ticket. 4. What would be the benefit for airlines, agents and customers by using e-tickets? Airlines: Agents: Customers: 5. What does CRS stand for? Assessment 7: Case study G You are to calculate the above journey to arrive at the cheapest fare to Nadi using EKNANPU fare below. TPM ROUTING AIRLINE DATE BNE NZ 12 JUL 1427 X/AKL NZ 12 JUL 1341 NAN NZ 20 JUL 1341 AKL NZ 25 JUL 1427 BNE NZ 31 JUL MPM BNE – NAN EH 2025 Note that all classes are available and each component complies with the route map. 1. According to the conditions, where is it a suitable turnaround point? –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 2. Using the information below of the client, calculate the fare. Client information: · Name: Sally Hilton · Date of birth: 12 May 1979 · Request: The client wants the cheapest fare and direct flight if possible. Display your linear construction below: 3. Your client calls from Nadi and wants to change the arrival date into Australia. What would the penalty be?