Several times you have heard the new receptionist make the following comments when answering the telephone. “S & K Consultants. You will have to wait. I am busy.” You feel her comments are rude and...

Several times you have heard the new receptionist make the following comments when answering the telephone. “S & K Consultants. You will have to wait. I am busy.” You feel her comments are rude and unprofessional. Also, you believe the comment will alienate your clients.

a. Should you talk with the new receptionist? What should you say?

b. Should you talk with your supervisor? What should you say?