Management, Business Communication, and Intro to Business BEFORE CLASS AFTER CLASS DURING CLASS Decision Sims, Videos, and Learning Catalytics DSMs, pre-lecture homework, eText Writing Space, Video...

Select a quote from the article that resonates with you. Post the quote in your initial discussion response, and provide your commentary, which might include explaining why the quote is one you agree/disagree with, if the quote is reflective of an experience you've had (remember to be respectful in your descriptions), or link the quote to other readings from the course (or readings you've explored on your own-- remember to cite).


Management, Business Communication, and Intro to Business BEFORE CLASS AFTER CLASS DURING CLASS Decision Sims, Videos, and Learning Catalytics DSMs, pre-lecture homework, eText Writing Space, Video Cases, Quizzes/ Tests MyLab This page intentionally left blank MyBCommLab®: Improves Student Engagement Before, During, and After Class Decision Making • NEW! VIDEO LIBRARY – Robust video library with over 100 new book-specific videos that include easy-to-assign assessments, the ability for instructors to add YouTube or other sources, the ability for students to upload video submissions, and the ability for polling and teamwork. • Decision-making simulations – NEW and improved feedback for students. Place your students in the role of a key decision-maker! Simulations branch based on the decisions students make, providing a variation of scenario paths. Upon completion students receive a grade, as well as a detailed report of the choices and the associated consequences of those decisions. • Video exercises – UPDATED with new exercises. Engaging videos that bring business concepts to life and explore business topics related to the theory students are learning in class. Quizzes then assess students’ comprehension of the concepts covered in each video. • Learning Catalytics – A “bring your own device” student engagement, assessment, and classroom intelligence system helps instructors analyze students’ critical-thinking skills during lecture. • Dynamic Study Modules (DSMs) – UPDATED with additional questions. Through adaptive learning, students get personalized guidance where and when they need it most, creating greater engagement, improving knowledge retention, and supporting subject-matter mastery. Also available on mobile devices. • Writing Space – UPDATED with new commenting tabs, new prompts, and a new tool for students called Pearson Writer. A single location to develop and assess concept mastery and critical thinking, the Writing Space offers automatic graded, assisted graded, and create your own writing assignments, allowing you to exchange personalized feedback with students quickly and easily. Writing Space can also check students’ work for improper citation or plagiarism by comparing it against the world’s most accurate text comparison database available from Turnitin. • Additional Features – Included with the MyLab are a powerful homework and test manager, robust gradebook tracking, Reporting Dashboard, comprehensive online course content, and easily scalable and shareable content. http://www.pearsonmylabandmastering.com Critical Thinking http://www.pearsonmylabandmastering.com Today’s students are holding the future of business communication in their hands As another disruptive technology redefines business communication, Bovée and Thill are once again the first to respond with current, comprehensive, and fully integrated coverage. Just as Bovée and Thill pioneered coverage of the social media revolution, they now lead the market with up-to-the-minute coverage of mobile business communication. The mobile revolution: key facts and figures Smart business leaders know they must adapt and respond to the rise of mobile usage by consumers and employees:2 • For millions of people, a mobile device is their primary way, if not their only way, to access the Internet. • Globally, 80 percent of Internet users access the web at least some of the time with a mobile device. • Mobile has become the primary communication tool for many business professionals, including a majority of executives under age 40. • Email and web browsing rank first and second in terms of the most common nonvoice uses of smartphones. • More email messages are now opened on mobile devices than on PCs. • Roughly half of U.S. consumers use a mobile device exclusively for their online search needs. • Many online activities that eventually migrate to a PC screen start out on a mobile screen. “Mobile is the most disruptive technology that I have seen in 48 years in Silicon Valley.”1 —Venture capitalist Joe Schoendorf Bovée and Thill’s coverage of mobile business communication includes these important topics: • The Mobile Revolution • The Rise of Mobile as a Communication Platform • How Mobile Technologies Are Changing Business Communication • Collaboration via Mobile Devices • Business Etiquette Using Mobile Devices • The Unique Challenges of Communication on Mobile Devices • Writing Messages for Mobile Devices • Designing Messages for Mobile Devices • Optimizing Content for Mobile Devices • Visual Media on Mobile Devices • Creating Promotional Messages for Mobile Devices • Integrating Mobile Devices in Presentations Explore dozens of statistical measures that show the impact of mobile communication. Go to http://real-timeupdates .com/ebc12 and click on Learn More in the Students section. REAL-TIME UPDATES LEARN MORE BY VISITING THIS WEBSITE The mobile revolution by the numbers http://real-timeupdates.com/ebc12 http://real-timeupdates.com/ebc12 Integrated coverage and student activities As with social media, the changes brought about by mobile run far deeper than the technology itself. Successful communication on mobile devices requires a new approach to planning, writing, and designing messages. With in-depth, integrated coverage of the challenges and opportunities that mobile presents, Excellence in Business Communication, 12th Edition, helps students adapt their personal use of mobile devices to the unique demands of business communication. Through a variety of annotated model messages, questions, activities, and cases, students will gain valuable skills in the art of communicating via mobile devices. MOBILE APPS Pocket Letter Pro includes templates for a variety of letter types to simplify writing business letters on your mobile device. EMAIL SKILLS / MOBILE SKILLS 7.33. Media Skills: Email [LO-5] The size limitations of smartphone screens call for a different approach to writing (see page 148) and formatting (see page 173) documents. Your task: On the website of any company that interests you, find a news release (some companies refer to them as press re - leases) that announces the launch of a new product. Using Pages or any other writing app at your disposal, revise and format the material in a way that would be effective on smartphone screens. WEB WRITING SKILLS/MOBILE SKILLS/ PORTFOLIO BUILDER 12.29. Message Strategies: Online Content [LO-2] Adapting conventional web content to make it mobile friendly can require rethinking the site’s information architecture to sim- plify navigation and revising the content. Your task: Choose the website of a company that makes prod- ucts you find interesting. (Make it a conventional website, not one already optimized for mobile.) Analyze the section of the With realistic examples, pointers to dozens of business communication apps, and a full range of questions and projects, Excellence in Business Communication highlights the best current practices in mobile business communication. 1. “The Mobile Revolution Is Just Beginning,” press release, Word Economic Forum, 13 September 2013, www.weforum.org. 2. “More Than Nine in 10 Internet Users Will Go Online via Phone,” eMarketer, 6 January 2014, www.emarketer.com; Christina “CK” Kerley, The Mobile Revolution & B2B, white paper, 2011, www.b2bmobilerevolution.com; Jordie can Rijn, “The Ultimate Mobile Email Statistics Overview,” Emailmonday.com, accessed 9 February 2014, www.emailmonday.com; Jessica Lee, “46% of Searchers Now Use Mobile Exclusively to Research [Study],” Search Engine Watch, 1 May 2013, http://searchenginewatch.com. Readers who want more detail can swipe down for background information on the five points. All the key points of the documents appear here on the first screen. This introduction conveys only the information readers need in order to grasp the scope of the article. Optimizing for mobile includes writing short headlines that get right to the point. http://www.weforum.org http://www.emarketer.com http://www.b2bmobilerevolution.com http://www.emailmonday.com http://searchenginewatch.com This page intentionally left blank Boston Columbus Indianapolis New York San Francisco Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Excellence in Business Communication John V. Thill CHAIRMAN AND CHIEF EXECUTIVE OFFICER GLOBAL COMMUNICATION STRATEGIES Courtland L. Bovée PROFESSOR OF BUSINESS COMMUNICATION C. ALLEN PAUL DISTINGUISHED CHAIR GROSSMONT COLLEGE TWELFTH EDITION Vice President, Business Publishing: Donna Battista Editor in Chief: Stephanie Wall Acquisitions Editor: Emily Tamburri Program Management Lead: Ashley Santora Program Manager: Denise Weiss Editorial Assistant: Olivia Vignone Vice President, Product Marketing: Maggie Moylan Director of Marketing, Digital Services and Products: Jeanette Koskinas Field Marketing Manager: Lenny Ann Raper Product Marketing Assistant: Jessica Quazza Project Management Lead: Jeff Holcomb Senior Project Manager: Nicole Suddeth Operations Specialist: Carol Melville Creative Director: Blair Brown Art Director: Janet Slowik VP, Director of Digital Strategy & Assessment: Paul Gentile Manager of Learning Applications: Paul DeLuca Digital Editor: Brian Surette Director, Digital Studio: Sacha Laustsen Digital Studio Manager: Diane Lombardo Digital Studio Project Manager: Robin Lazrus Digital Studio Project Manager: Alana Coles Digital Studio Project Manager: Monique Lawrence Digital Studio Project Manager: Regina DaSilva Full-Service Project Management and Composition: Integra Interior & Cover Designer: Integra Software Services Cover Art: Khoroshunova Olga/Tischenko Irina/ Shutterstock Printer/Binder: Courier/Kendallville Cover Printer: Lehigh-Phoenix Color—Hagerstown Text Font: 10.5/12 Albertina MT Pro Acknowledgments of third-party content appear on the appropriate page within the text. Microsoft and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published as part of the services for any purpose. All such documents and related graphics are provided “as is” without warranty of any kind. Microsoft and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall Microsoft and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the services. The documents and related graphics contained herein could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Microsoft and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time. Partial screen shots may be viewed in full within the software version specified. Microsoft® and Windows® are registered trademarks of the Microsoft Corporation in the U.S.A. and other countries. This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation. Copyright © 2017, 2015,
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