Select a company, which provides on-line services to the customers, of your choice and study: (a) How the company is providing customer value (b) How customers are persuaded to become loyal through...

Select a company, which provides on-line services to the customers, of your choice and study: (a) How the company is providing customer value (b) How customers are persuaded to become loyal through CRM Conduct a focus group interview to the customers of private financial services and find out: (a) The consumer problems (b) The legal protection and administrative mechanism available to protect the interests of the consumer