1 INDUSTRY RESEARCH PROJECT Confidentiality Agreement THIS AGREEMENT is entered into as of_30th september 2019and covers an industry placement from _13th August__ to 20 Feb 2020_ between ____Santosh...

1 answer below »
see ethics and proposal file as i have already done proposal it will be easier for you plus follow the sample too


1 INDUSTRY RESEARCH PROJECT Confidentiality Agreement THIS AGREEMENT is entered into as of_30th september 2019and covers an industry placement from _13th August__ to 20 Feb 2020_ between ____Santosh Pandey______having its principal office at ______68 Harbour St, Darling Harbour NSW 2000___ (hereinafter, the "Sponsor"), and ___Himal Shrestha___ (hereinafter, the "Student") in anticipation of the Student obtaining access to the Sponsor’s confidential information in the course of the Student's professional placement with the Sponsor under the Postgraduate Program (“Program") organised by the International College of Management Sydney (“ICMS”). Each party to this Agreement may hereinafter be referred to individually as a "Party," or collectively as the "Parties," as the case may be. NOW, THEREFORE, in consideration of the promises contained herein, the parties hereby agree as follows: 1. Definition of Confidential Information. "Confidential Information" means information disclosed by the Sponsor to the Student during the Student's professional placement at Sponsor, or which the Student learns while being at the Sponsor’s facilities during such professional placement, but excludes any information that (a) was in the Student's possession before receipt from Sponsor; (b) is or becomes a matter of public knowledge through no fault of the Student; (c) is received by the Student, without restriction on further disclosure, from a third party that is not acting in violation of its own obligation of confidentiality; (d) is released without restriction by the Sponsor to any party, or (e) is independently developed by the Student without the use of the Confidential Information. 2. Right to Refuse Access. The Student retains the right to refuse to accept any Confidential Information which the Sponsor offers to disclose to the Student but which is not essential to the completion of the professional placement. The Student shall inform the Sponsor’s designated supervisor and the Student's ICMS academic supervisor in writing of the reason(s) for rejecting the Confidential Information. 3. Obligations with respect to Confidential Information. The Student agrees that, during the term of this Agreement and for a five (5) year period thereafter, the Student will: (a) use reasonable efforts to prevent the unauthorised disclosure of the Confidential Information, and not disclose it to any third party except the Student’s ICMS academic supervisor who have a need to know such Confidential Information to advise the Student with respect to any report the Student may be required to write regarding the professional placement (“Project Report”); and (b) use it only for the purpose of carrying out assigned duties during the professional placement and writing the Project Report. The Student will be deemed to have discharged his/her obligations hereunder provided the Student has exercised the foregoing degree of care and provided further that the Student shall, immediately following discovery of any disclosure not authorised hereunder, notify the Sponsor and take reasonable steps to prevent any further disclosure or unauthorised use. 4. Right to Withhold. The Sponsor is not obligated to disclose any Confidential Information to the Student. 5. Ownership of Confidential Information. All Confidential Information will remain the property of the Sponsor. The Student will not remove any physical or electronic copies of Confidential Information from the Sponsor. 6. Project Report. The Sponsor understands that the Student may be required by ICMS to prepare a Project Report regarding the professional placement with the Sponsor and that, subject to complying with the requirements below, the Project Report may be shared internally, including by placing and/or posting a copy in ICMS's library and/or its online archives. (a) Periodically, during the professional placement, the Student agrees to provide the Sponsor’s designated supervisor with drafts of the Project Report for review, consultation and comment to assure compliance with the objectives of developing an examinable Project Report and protecting the Sponsor’s Confidential Information. (b) The Student will provide the Sponsor with a final draft of the Project Report, marked "Final Draft," for the Sponsor's review prior to its publication and presentation. The Sponsor will have twenty-one (21) days following the date of submission to review the Project Report for any inadvertent disclosure of Confidential Information. If the Sponsor believes the Project Report contains Confidential Information, the Sponsor shall notify the Student in writing as soon as possible, but in any case no later than twenty-one (21) days following such submission. Any such notice shall specifically identify the information that the Sponsor believes is Confidential Information, and the Student shall cooperate with the Sponsor to effect the removal from the Project Report of any Confidential Information. The Student will provide the Sponsor with each revised version of the Project Report prior to examination in order to confirm with the Sponsor that Confidential Information has been removed from the Project Report. If the Sponsor does not provide such a notice within the twenty-one (21) day period, the Sponsor will be deemed to have waived any objection to disclosure or examination of any Confidential Information contained in the final draft. 2 7. Systems Access. The Sponsor may give the Student access to one or more data storage systems ("Sponsor Systems") or to the Sponsor facilities to assist the Student in performing his/her obligations under this Agreement. The Student is responsible for his/her use of the Sponsor Systems and warrants that each access code ("Access Code") and password ("Password") provided by the Sponsor to the Student will only be used, and known, by the Student. The Sponsor may terminate the Student's rights to use the Sponsor Systems at any time and for any reason; provided that the Sponsor provides the Student with access to the data residing on the Sponsor Systems that is necessary for the Student to complete his/her research project and per ICMS examination of a substantive Project Report. The Access Codes and Passwords must be returned to the Sponsor on request, on the Sponsor’s termination of the Student's right to use the Sponsor Systems, or upon the expiration or termination of this Agreement. The Sponsor may deny the Student access to the Sponsor Systems if the Student's IT equipment is incompatible with any Sponsor Systems. The Sponsor may also make changes in the Sponsor Systems operation rules, accessibility periods, the Student identification procedures, types of terminal equipment, and system programming languages. The Sponsor provides the Student with access to the Sponsor Systems on an "AS IS" basis. The Sponsor makes no representations or warranties, expressed or implied, regarding the Sponsor Systems. The Sponsor is not responsible for any damage to the Student equipment or loss of the Student’s data arising out of the Student's access to the Sponsor Systems. 8. Term. The term of this Agreement will commence as of the date first written above and will expire upon completion of the Student professional placement as set forth in this Agreement. Sections I, 2, 3, 5, 6 and 7 will survive the termination or expiration of this Agreement. 9. No Obligation. Nothing herein may be construed as creating any legal obligation on the part of either Party to enter into any future relationship with one another. 11. No ICMS Liability. To the extent permitted by law, ICMS excludes any and all liability for the acts and omissions of the Student or otherwise arising out of or in connection with this Agreement (whether in contract, tort statute, equity or otherwise). The Sponsor acknowledges and agrees that the Student enters into this clause as the agent of ICMS. 12. Severability. The provisions of this Agreement are severable. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. 13. Governing Law. This Agreement shall be governed and construed in accordance with the laws of NSW. The Parties agree to submit to the jurisdiction of the courts of NSW. 14. Entire Agreement. This Agreement is the entire agreement between the Parties with respect to the subject matter hereof and may not be amended or modified except by subsequent agreement in writing, signed by the Parties. IN WITNESS WHEREOF, the Parties have caused this Agreement to be duly executed in duplicate originals as of the day and year first written above. Authorised Sponsor Signature santosh Printed Name: Santosh Pandey Title: F&B Team leader Student Signature Himal Printed Name: Himal Shrestha Title: F&B attendent 3 ==\\v. 2019.2 Project Title: Employees satisfaction and its influence on customers’ experiences Project Setting or Place of Research: Holiday Inn Darling Project This research aims to understand how employees’ satisfaction is related to customers’ satisfaction. It attempts to find out the factors that help employees to have a positive impact on customers’ experiences so they repeat their visit to Holiday Inn hotel and have a positive image about the hotel in general. To understand these factors a survey was completed by 15-20 employees working in F&B service department at Holiday Inn hotel. This research suggests Total Quality Management (TQM) as a potential management approach to manage the customers experience in a better way. By applying TQM approach to Holiday Inn, workplace supervisor will be able to understand customer satisfactory level, improve the quality of their staff team in charge of the service delivery and sustain the standard of the services and the facilities. Provide details of all investigators If the project is to be undertaken by a postgraduate student, then the Academic Supervisor must be the Chief Investigator. All correspondence will be addressed to the Chief Investigator. The Chief Investigator is responsible for ensuring that Student Investigator is fully compliant with ICMS Ethics Policy. Academic Supervisor (Chief Investigator) Details Title & Full Name: Dr. Feras Orekat Position: Academic Supervisor Faculty School / Program: Phone / Mobile: 0421224512 Work Email: [email protected] Student Investigator Details Title & Full Name: Himal Shrestha Student ID: 4012771 Masters Program: Tourism and Hospitality Phone / Mobile: 0450554913 Student Email: [email protected] 4 Ethical Standards and Conduct in the Practice of Human Research (ESCPHR) require all IND801 Work-integrated Learning research projects to submit an Ethics Application. Required documentation include Ethics Application Form (PARTS A, B, C, D) signed by the academic supervisor,
Answered Same DayNov 01, 2021IND801ICMS (International College of Management Sydney)

Answer To: 1 INDUSTRY RESEARCH PROJECT Confidentiality Agreement THIS AGREEMENT is entered into as of_30th...

Abhishek answered on Nov 05 2021
142 Votes
Running Head: MANAGEMENT THESIS    Page 1 of 23
MANAGEMENT THESIS                                 Page 23 of 28
EMPLOYEES’ SATISFACTION AND ITS INFLUENCE ON CUSTOMER’S EXPERIENCES IN HOLIDAY INN DARLING HARBOR SYDNEY
Table of Contents
1. Executive Summary    4
2. Introduction    4
a. Overview of the topic    4
b. Rationale    5
Research Objectives    6
c. Research Questions    6
d. Literature Review    7
Brand Image of the Employer is aided the satisfaction and engagement of employees    7
Delighting the customers: Creativity oriented high performances and work system of employees    7
e. Research Design    8
3. Analysis and Discussion    9
a. Data Representation    9
Conducting survey questionnaires for the responses of employees (surveying 20 employees of the F&B outlet of Holiday Inn)    9
b. Data Analysis and c. Inferences    18
4. Conclusion    22
a. Summary    22
b. Linking Summary with Implications and Findings of the Research    23
References    24
Appendix:    26
List of Figures and Tables
Table 3.1: Gender    9
Figure 3.1: Gender    9
Table 3.2: Age    10
Figure 3.2: Age    10
Table 3.3: Working in the outlets of F&B    11
Figure 3.3: Working in the outlets of F&B    11
Table 3.4: Get motivation from higher authorities    11
Figure 3.4: Get motivation from higher authorities    12
Table 3.5: Satisfied with the organisational environment    12
Figure 3.5: Satisfied with the organisational environment    13
Table 3.6: Employee satisfaction affects the positive customer experiences    13
Figure 3.6: Employee satisfaction affects the positive customer experiences    14
Table 3.7: Get enough incentives for the activities    14
Figure 3.7: Get enough incentives for the activities    15
Table 3.8: Employee engagement for organisational growth    15
Figure 3.8: Employee engagement for organisational growth    16
Table 3.9: TQM approach    16
Figure 3.9: TQM approach    17
Table 3.10: Improve employee Satisfaction    17
Figure 3.10: Improve employee Satisfaction    18
1. Executive Summary
The research throws light on the analysis of the various aspects that aims to bring satisfaction to the customers through implementing the employee development of satisfaction. The research constitutes a survey questionnaire and a literary analysis that establishes the direct mode of relationship between employee satisfaction and its relationship with the customer satisfaction and customer experience development. Additionally, recommendations including the development of healthy incentive schemes and the other motivational sessions for the employees may serve the purpose of the customer satisfaction level development.
2. Introduction
a. Overview of the topic
    This research deals with the different aspects of employee satisfaction and its relation to customer experiences. It is evident that employees are an important part of the organisation and that is the reason why the satisfaction of the employees affects positively on the different aspects of the organisation. In this report, the customer experiences the experience of the Holiday Inn has been analysed to realise the employee satisfaction quotient.
Holiday Inn is a part of the tour and travel industry and that is the reason why the experience of the customers matters the most in this area (Iglesias, Markovic & Rialp, 2019). In the tourism sectors, the customers are handled mostly by the employees of the organisation. That is the reason why the employees should be in a very fresh mind and highly satisfied with the pattern of work they are providing to the customers and organisations both.
    The employees should be very motivated in order to provide good quality works for the organisation. Besides that, the higher authorities of the organisations should be the important support system of the employees. Besides that, the employees can also deal with the different pressure in the organisation, which needs to be mitigated with the help of the organisation.
Besides that, the employees should always get proper incentives so that they can get attracted to the work more. Thus, the employee's satisfaction level can be increased. In the discussed organisation Holiday Inn, there are no prospects for employee satisfaction. They are not given the proper incentives and besides that, their good works are not acknowledged as well, which is very bad for the satisfaction level of the employees (Ngo & Nguyen, 2016). Thus, the employees are not at all satisfied with the different organisational activities and it reflects in the quality of the services. Because of the poor quality of the services, the customer experience with the Holiday Inn is getting poorer day by day, which is not beneficial for the organisation.
    This part gives brief details about the relationship between employee satisfaction and customer interests in Holiday Inn. The different procedures, in which the perspectives of the employees can be known is analysed in this discussion. This research also provides with the objective and the questions that have been focused throughout the discussion.
b. Rationale
In the present scenario, the Holiday Inn is facing different problems regarding customer experiences. The main cause of the degrading customer experience is the less employee satisfaction level within the organisation. The employees of the travel and tourism industry handle the customers in a vast scenario (Boukis, Siamagka, Tabassum & Kastanakis, 2016). If the employee satisfaction level is not mentioned immediately then it can cause severe problems within the organisation and the customer base of the Holiday Inn can be reduced as well.
The Holiday Inn should opt for future growth and development in order to stand out in the travel and tourism sectors. The different types of processes that can be applied for the betterment of the employee's satisfaction will be discussed in the course of this paper. It is very relevant in relation to the topic (Hur, Moon & Jung, 2015). Employee empowerment and employee satisfaction is a very concerning topic for the Holiday Inn.
Research Objectives
· To identify the ways in which the employee satisfaction level can be increased for the betterment of the customer experience
· To examine the factors affecting employee satisfaction and customer experience with Holiday Inn
· To analyse the advantages of improved employee satisfaction and customer engagement with Holiday Inn
· To recommend the paths for improving the employee satisfaction for the betterment of the experience of the customers with Holiday Inn
c. Research Questions
· What are the ways, in which the employee satisfaction level can be increased for the betterment of the customer experience?
· What are the factors affecting employee satisfaction and customer engagement with the Holiday Inn?
· What are the advantages of improved employee satisfaction and customer interests with the Holiday Inn?
· What are the recommendations for improving the employee satisfaction for the betterment of the customer experience with the Holiday Inn?
d. Literature Review
Brand Image of the Employer is aided the satisfaction and engagement of employees
The performances of the employees in respect to the service of the company are helping in the adoption of the proper image of the company brand. In that respect, it is noticed that the positive and successful performances of the employees are helping in the making the level of satisfaction of the customers. Through maintenance of customer satisfaction based on the employee performances, the customers can be able to make their reliability towards the service and products that the business companies are offering towards them. This process also helps the business companies to maintain their sustainable position the business market from where they belong by adopting strong presence of their brand image (Davies, Mete & Whelan, 2018).
The review of the report denotes that the warmth and competence of different promises can help the business companies in the engagement of their employees for the adoption of destined objectives of the organisation. Therefore, this process also helps the companies to take favourable response from the customers...
SOLUTION.PDF

Answer To This Question Is Available To Download

Related Questions & Answers

More Questions »

Submit New Assignment

Copy and Paste Your Assignment Here