Scenario: Rosewood Rosewood is an after school play centre for children with special needs (aged 11- 16years old). It operates from 3.30pm – 7pm weekdays. A number of children who attend the centre...

Scenario:
Rosewood Rosewood is an after school play centre for children with special needs (aged 11- 16years old). It operates from 3.30pm – 7pm weekdays. A number of children who attend the centre have a hearing impairment. The centre is fairly new, having only been built 4 years previous. In the four years that it has been running, it has had the same Manager - ‘Natasha’.
 In terms of teaching and support staff though, there has been a consistently high staff turnover. Recently Natasha left Rosewood to start at another centre. Syed externally applied for Natasha’s position and was successful. During his first month in appointment, Syed observed several things. These included:
 • Parents pay £10 an hour for their children to attend.
 • The Team Leader has an ‘autocratic’ style of leadership
 • Support staff take a number of days off ‘sick’
 • Support staff are motivated, but only 3 have undertaken Makaton training (level 3)
 • All students have the opportunity to have a snack and drink.

• On Mondays and Fridays only 10 children attend the centre, whilst on the remaining days around 20 children attend.

From his observations, Syed has decided that some changes need to be implemented.

Tasks You are required to write a report addressing the following:

1) Discuss Syed’s roles and responsibilities (as the new Healthcare Manager) in maintaining quality in Rosewood Centre (20 marks)

2) Conduct a SWOT analysis of Rosewood (30 marks)

3) From your SWOT analysis, suggest two changes to be implemented in the service. Using a relevant change management theory, explain how Syed should implement and manage these changes. (40 marks)

Additional Marks for the academic quality of the assignment These marks will be reserved for the overall quality of the assignment in terms of: appropriate use of referencing, extent and evidence of research, structure of the submission, coverage of issues, presentation and use of appropriate language. (10 marks) Total Marks (100 marks)

literature. It is not sufficient to provide your ‘own opinion’. Assessment Criteria: All answers need to be supported by relevant theory /
o Knowledge and understanding of the roles and responsibilities of a HealthcareManager

o Knowledge and Understanding of environmental analysis
 o Application of change management theory to practice o Structure and Presentation