Scenario Jay is 13 years old, he lives in a regional Aboriginal community with his family, being predominantly his grandmother and mother. He suffers from chronic ear infections that have caused some...

Scenario Jay is 13 years old, he lives in a regional Aboriginal community with his family, being predominantly his grandmother and mother. He suffers from chronic ear infections that have caused some permanent hearing loss and inhibited language and literacy development. His disability makes it difficult for Jay to keep up with his school work. Recently Jay has stopped his regular attendance at the health clinic for checkups, because there have been some deaths in his community and there are some cultural issues. The Community Health Centre runs a weekly education in-service programs for the staff at the center, on different health issues. The multidisciplinary team work with the community, clients and their families to create better awareness and improve access to health services. You are a student Enrolled Nurse on a community placement. The Centre manager has requested that as a professional development activity, you develop and present an Action Plan (learning program), for center staff, aimed at helping Jay and his family. As a part of the process for developing the Action Plan (learning program), you have interviewed Jay and his family the week before the health information session, to identify his needs, goals and assist with planning outcomes.