Scenario A. At the meeting John sees the sense of Claire’s argument and agrees to let her tell her managers about his depression. Whilst a little taken back about not ringing her afterhours he seems...

Scenario A.
At the meeting John sees the sense of Claire’s argument and agrees to let her tell her managers about his depression. Whilst a little taken back about not ringing her afterhours he seems OK with this as well. However, he still doesn’t want her to say anything to his colleagues.
Claire sets up an appointment to tell Charles about John illness and argue that he be patient in regards to John’s performance and not commence a formal performance management process. She is nervous as she isn’t sure how Charles will respond. She decides she will have to prepare her case well and voice her values in a convincing manner.
You are to take on the role of Claire in this meeting with Charles. Given this, in preparing for your discussion with Charles ask:
1.    What is at stake or at risk for the key parties?
2.    What are the main arguments that Charles might raise against Claire’s arguments? What reasons and rationalisations might he raise to justify manage John out?
3.    What are Claire’s most reasonable and persuasive responses to Charles reasons and rationalisations?

4.    What should she say to Charles?


Scenario B.
Claire meets with John to present her suggestions but unfortunately John does not react well. He insists that his illness is his business, and no one but her is to know about it. He argues that the Bank and his colleagues should just accept that he is having a bad couple of months and that his years of loyal service warrants their patience.  He also is clearly upset by her request to not ring her in the evenings. He leaves their meeting quite upset, and Claire fears she has made matters worse.

Nevertheless, even though she is not going to be able to tell her managers about John’s problems, she decides that in the meeting with Charles she will seek to convince him that she has the matter under control and that he should be patient with her and with John.

You are to take on the role of Claire in this meeting with Charles. Given this, in preparing for your discussion with Charles ask:
1.    What is at stake or at risk for the key parties?
2.    What are the main arguments that Charles might raise against Claire’s arguments? What reasons and rationalisations might they raise to justify manage John out?
3.    What are Claire’s most reasonable and persuasive responses to Charles reasons and rationalisations?

4.    What should she say to Charles?