Scenario 4 PADD Analysis Questions: 1. Who is Carter Buchanan and how can you best follow up with him? 2. Who is Bob Gunny and what's your purpose in communicating with him? 3. What are some possible...

Extracted text: Scenario 4 PADD Analysis Questions: 1. Who is Carter Buchanan and how can you best follow up with him? 2. Who is Bob Gunny and what's your purpose in communicating with him? 3. What are some possible reasons Bob missed the lens covers? 4. Who is Ned Masters and what does he need from you?


Extracted text: SCENARIO 4: Pre-Flight Inspection Issue Causes Delay As the quality control supervisor at Aero Coast, you make sure that the structural repairs on wide body passenger and freight aircraft are completed in compliance with all federal regulations. Aero Coast specializes in re-fitting aircraft, and they have developed quite a reputation for innovative structural designs. In addition, Aero Coast is known for their attention to detail and finishing projects on time. You and the team have just completed a structural re-design to the interior of a plane that will be used to ship mini widgets overseas. The re-design focused on customized racking systems to hold the sensitive mini widgets in place on the long flight. About four hours after the plane has left, you get a text from the pilot. The plane has been grounded in the northeast because of "improper aircraft configuration." The lens covers on the emergency lighting system are not FAA specified. After a few calls, you find a line mechanic that can make the necessary repairs, but he can't get there for about 24 hours. You call the client, Carter Buchanan, VP at Global Widget Freight and deliver the bad news--the flight will be delayed by a day. The client, Global Widget Freight, has been with Aero Coast for about three years, and you have a solid business relationship. They account for about 17% of your annual revenue, but they've just been bought out and are under new management–none of your old acquaintances still work for the organization. You have some work to do to keep people happy and to make sure this type of problem does not happen again. Your boss Ned Masters, VP of Aero Coast needs to be updated on the situation. You also need to figure out how to best communicate with Bob Gunny, Aero Coast's chief safety inspector who signed off on the completed job.