SBM3101 Professional Development and Business communication SBM3101 Professional Development and Business communication Week 8 Tutorial Class Activity • Discuss advantages and disadvantages of emails...

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SBM3101 Professional Development and Business communication SBM3101 Professional Development and Business communication Week 8 Tutorial Class Activity • Discuss advantages and disadvantages of emails • Email is permanent and creates a footprint that can be accessed by senior managers or other parties that the email was not intended for. Discuss the possible implications of this for the email sender. Class activity • Write and evaluate an email. You have recently seen an advertisement from a wholesale advertising discounted electrical products. Your retail outlet sells electrical products and you would like to know what is on offer, the price of the product and information on delivery time and costs. a) Write a request email to ask the receiver for the relevant information. b) Use the following self-evaluation checklist to evaluate your email. c) Suggest how could you improve your email. Self-evaluation checklist • Email protocols I am able to: Yes No Improvement actions • Alphabetise recipients’ addresses to avoid sending signals of hierarchy • Use special features to hide other readers if I don’t want these known • Check the email has been delivered • Refrain from sending copies to other recipients if it is not necessary • Refrain from sending an email when angry or upset • Check that the correct attachments are included and that they translate to other servers • Work within requirements of different times zones, particularly if an immediate response is required • Send a short reply to acknowledge receipt if I need to take time to consider my response • Delete unwanted messages immediately, to minimise clutter and clear desk storage space • Check the system for viruses, especially when downloading from other systems • Check my mailbox’s limit and delete unwanted message immediately to make the inbox easier to use • Understand and follow my company’s email policy Class activity • Assume you work in the nursery of a large mining organisation. The nursery regenerates areas affected by the mining operations. As manager of nursery, you have to prepare a monthly report. Use the following statistics to report to the general manager. • Number of plants in nursery – 6000 • Number of plants planted in the field – 4500 • Number of work hours on the job – 120 • Number of hectares cleared – 10000 • Write a report in memorandum report form.