Sales manager Gretchen Anderson recalls a “ride along” with one of her sales representatives, Bill, who consistently struggled to reach his quota. They reached their first destination at 10:50 a.m., and Bill said, “Let’s eat some lunch.” The two had lunch, met the client at 1 p.m., and were done at 1:20 p.m. Bill then told Gretchen he had no other sales calls planned. “I started early today, so I’m knocking off when we get back,” Bill told her. In terms of equity theory, describe what is going on from Bill’s perspective and from Gretchen’s perspective. If you were Gretchen, how would you handle this situation?
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