Revise these statements granting or refusing adjustments: (a) Although we are not at fault, we are willing to accept return of the lampshade. (b) It is simply impossible for us to grant your request....

Revise these statements granting or refusing adjustments:

(a) Although we are not at fault, we are willing to accept return of the lampshade.

(b) It is simply impossible for us to grant your request. Everyone gets the same fair treatment at Gordon’s.

(c) Since the delay in delivery was not our fault, we cannot accept the responsibility for your loss.

(d) We shall be willing to exchange the machine in order to retain you as a valued customer.

(e) We will make this concession to you, even though it is much more than should be expected under the circumstances.