Return on Investment, Residual Income for a Service Company H&R Block Inc. provides tax preparation services throughout the United States and other parts of the world. These services are provided...

Return on Investment, Residual Income for a Service Company

H&R Block Inc. provides tax preparation services throughout the United States and other parts of the world. These services are provided through two segments: company-owned offices and franchised operations.

Recent financial information provided by H&R Block for its company-owned and franchised operations is as follows (in millions):

a.Use the DuPont formula to determine the return on investment for each business divisions. Round whole percents to one decimal place and investment turnover to two decimal places.

b.Determine the residual income for each division, assuming a minimum acceptable income of 15% of total assets. Round minimal acceptable return to the nearest million dollars.

c.The Franchised Operations (FO) segment has the   return on investment, which is mainly the result of a   investment turnover.