Resources required for this Assessment
• All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
• Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet.
• Refer the notes on SMC eLearning (Moodle) to answer the tasks
• Any additional material will be provided by Trainer
Instructions for Students
Please read the following instructions carefully
• This assessment is to be completed according to the instructions given by your assessor.
• Students are allowed to take this assessment home.
• Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date.
• Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
• Please refer to the College re-assessment and re-enrolment policy for more information.
Procedures and Specifications of the Assessment
The candidate must demonstrate ability, knowledge and skills in planning or reviewing new or revised administrative systems, and procedures for implementing, monitoring and reviewing the system.
Administrative systems, like any workplace systems, require managers to conduct reviews, plan changes, implement changes, and continually monitor and make modifications to meet customer and staff needs.
For this assessment, you must nominate a workplace and identify a change required to its’ administrative systems. This can be either a:
• New administrative system (it could be for a new or expanding business. It could be your own business).
• Modification to an existing administrative system.
You must follow a process of planning/reviewing, implementing and monitoring this change to the administrative system.
Essentially, your role will be similar to that of a project manager.
Note: Overall the project doesn’t need to have been successful or even complete, however, you must provide evidence that you performed your role as project manager competently and that you carried out the tasks as specified below.
Your assessor will be looking for a range of documentation prepared by you in your role as project manager (documents are underlined below).
• A specification that identifies requirements, including (but not limited to):
o Problem definition.
o Proposed solution (for new or modified administrative system).
o Goals and objectives (of the new or modified administrative system).
o User requirements/expectations (including features & benefits).
o Performance standards (what performance are you expecting?).
o Internal and external standards (what other standards are relevant?).
o Processes/procedures (which ones will require revision?).
o Budget (what is your price range?).
• Correspondence with prospective suppliers to gather quotes
o Selection of supplier
• Implementation strategies and plans that identify:
o Tasks, responsibility, timelines.
• New or revised procedures (at least two) that are:
o clear and concise
o Suitable for training.
• A risk plan that shows:
o possible contingencies
o Risk minimization strategies.
• Monitoring of administrative system performance standards.
• Monitor staff training needs and train new staff on administrative system.
• A report (minimum 3000 words) to address all the above points. Your assessor will be looking for a report that:
o Provides a table of contents
o Provides a brief introduction and conclusion of the project
o Usage of correct grammar and spelling.
o the literacy skills needed to identify market information, to write in a range of styles for different audiences and to interpret requirements
o knowledge of:
key provisions of relevant legislation, codes of practice and national standards that may affect aspects business operations.
o organizational policies, procedures, products and services