Research a health care organization or a network that spans several states within the U.S. (Example: United Healthcare, Vanguard, Banner Healthcare, etc.). Harvard Business Review Online and Hoover's...

Health Organization Case Study 1
Running Head: HEALTH ORGANIZATION CASE STUDY
Health Organization Case Study
Health Organization Case Study 2
Case Study of Singapore Airlines
Singapore Airlines formed in 1972, pursuing a partition as of Malaysian Airlines. In the
arouse of the reformation, Singapore Airlines undertook hostile growth, endowing and trading
exploit profitable and enlarge market share (Singapore Airlines, 2013). Through this change, a
new company philosophy emerged, “Success or failure is largely stated by the quality of service
it provides”. Along with this, Singapore Airlines turn into a universal manager in the service
industry by its latest infrastructure and new projects that were focused on the superiority in
customer service and also promoting presented standards with its competitors in an effective
manner.
Valuation of Workforce Management Program
In this competitive era, Singapore Airlines were adopting an effective strategy that is
“awareness to in-flight service” in order to make sure about the segregation of services with its
competitors in this widely increasing competitive market. Along with this, “Good flight service
is important for its individual right and also an evidence of concentration to fact all through the
airline” (Smith & Siguaw, 2011). This statement affected the principle that, superiority in the
tune was frankly added to the careful choice and individual performance of in-flight circles that
accused with the liability of fulfilling the needs and wants of individual passengers and
emanating the attitudes of service essential by the association.
Apart from this, candidates intended for job as flight wardens in Singapore Airlines were
pinched from an especially youthful populace, naturally straddling the epochs of 18-25 years of
age through high school alike beside the English structure of education (Hax, 2010). Apart from
this, the selection of the submission was very large with the scale of proficiency, composure and
experience required for the Singapore Airlines candidates. These policies escorted to the on-
Health Organization Case Study 3
boarding of an extremely experienced and young workforce by positive thoughts and an
enthusiasm to be trained.
At the same time, there were numerous disadvantages of this approach. For instance, the
prospective for larger turnover in appointing a younger person like resisting to an older and more
experienced team are the main critics of this approach. In addition, experience and skill would
also play vital task in the improvement of new employees, because the superior knowledge
would fetch better deportment and assurance in the crew of the Singapore Airlines (Smith, 2010).
In the same manner, a younger group would liable be extra patient of the latest
procedures and fewer skeptical of the requirements of employment. In the radiance of the young
demographic most desired in this role, recruitment, training and conversion methods were strict
and inclusive (Hollenbeck, 2010). Apart from this, all phases of in-flight service with guidance
linked to terms & conditions, facilities and food training were offered in great detail. In addition,
instruction in crisis awareness and response to every probable scenario were also coming across
in the sky and on the earth of Singapore Airlines.
In the same manner, dignified...