Read the Tyco Case Study in Palmer, Dunford and Akin (p345). Using researched reference material and study school material, answer the following questions. 1. Describe how the turnaround team may have...

Tyco Case Study Analysis – Change and Transformation
Tyco Case Study Analysis – Change and Transformation 1
Tyco Case Study Analysis – Change and Transformation
Tyco Case Study Analysis – Change and Transformation 2
Introduction:
With the advent of globalization and increasing competitive environment, the companies are
focusing on adopting different strategic, organizational and technological changes which helps
an organization to stay ahead of this competitive world. It is said that ‗Once can change without
improving but one cannot improve without changing‘. So change in the management for the
betterment of the organization is one of the most important aspect that needs to be followed by
the organizations today.
Change is one of the important aspects that is prevalent in every sector in the world. The pace of
change has increased incredibly in past one decade because of the increase in the globalization
and technological changes that are being taken place in the competitive world. The organizations
are focusing on downsizing and decentralizing so as to cope up with the changes more
effectively and efficiently.
Organizational change and a systematic approach to it-organization are to change at every step in
the dynamic changing world. The factors can be internal or external like the carbon credit an
external factor while growth target changed an internal factor. The change can affect the
organization as well as the employee at large so; a good decision needs to be taken taking care of
all the aspects of the organization. Organization change should foster the change that is targeted
on the improving the performance of the working staff as well as the organization as a whole.
The foundation of an systematic approach is that when a resource whether that is a person,
function, or a product or service that is a part of the organization as an whole. A change in one
thing will bolster the need to change something/s related to the former thing. System thinking
Tyco Case Study Analysis – Change and Transformation 3
helps the managers to seek the need of doing a research analysis to monitor the effect that a
change will have on the board perspective on the company. Taking a broad view of the things
that needs to be changing this will help them to identify the concern areas and issues this whole
will help to quickly resolve the issue at hand. Systematic approach does not guarantee that the
change will be without the ill-affects and guarantee that this will help the organization to
integrate the aims of the changes within the organization.
Change management is a systematic process whereby an organization responds to and adapts to
the forces in its micro- and macro-environment in order to increase its effectiveness and ensure
its survival. In short, managing change is all about moving an organization from its current state
to some future desired state. And because what happens in an organization is driven by the
attitudes and behavior of the individuals in that organization, change management must also
consider altering the behavior patterns of the people within that organization. If the change is
planned, the process typically involves the use of a systematic approach to ensure the change
activities are on course and on target with respect to cost, time, and expected results.
Drivers of Change
The drivers of change come from one of two sources: either from outside or from inside the
organization. The externally driven changes are not easily controlled. The external
environmental factors have the biggest change-shaping impact on influencing organizations to
change. What happens is that these environmental shifts influence a firm‘s business model by
creating new requirements for success. This in turn requires firms to rethink their strategies,
which in turn may require changes in the organization‘s structure, administrative support
systems, staffing, culture, and processes.
Tyco Case Study Analysis – Change and Transformation 4
There are numerous forces that affect why organizations change and their ability to remain
competitive—for example, demographic shifts, new rivals, new technologies, new regulations,
and other environmental changes that sometimes seem to come out of left field.
Executives may make suboptimal strategic choices if they fail to understand how the different
driving forces are changing and how they can exploit the changes as they occur. This is
especially acute in complex, rapidly changing environments. The more important of these forces
include human capital, economic/political, global, technological, and market/competitive forces.
Managers at all levels must remain alert and sensitive to these forces as many are interrelated and
fuel the constant change that organizations face today and will face in the future. What direction
a change initiative takes will depend on whether the driving forces are perceived as an obstacle,
challenge, threat, or opportunity.
Describe how the turnaround team may have used Gerard and Teurf’s transformation
skills to overcome the frustrations of employees.
According to Gerard and Teurfs, (1997), it is argued that with a strong focus on listening,
dialogue and community building, change is likely to occur. There needs to be transformation
which ensures that when the collaborative culture emerges which is based on the shared meaning
and mutual understanding of different thoughts and feelings. There need to be several skills that
are required so as to have effective change in the organization. It includes:
 Suspending judgment (in order to produce an open atmosphere of trust).
 Identifying assumptions (to reveal misunderstandings).
 Listening (to enable learning).
Tyco Case Study Analysis – Change and Transformation 5
 Inquiring and reflecting (in order for new collective understandings to emerge)
According to the authors, there are three kinds of cultural transformation that are required by the
organization, which helps in bringing change in the organization. These transformation includes:
behavioral transformation (involving new norms and behaviors),experiential
transformation (whereby groups learn how community might be achieved), and attitudinal
transformation (in which individualism is replaced by collaboration)
For the turnaround, it is very important for the organization to listen to the employees and
consider their graviances...