Read the case study and answer the questions that follow: A company administered a basic skills test to aid in selecting new employees. The assistant to the division supervisor administered the test. Because the assistant administering the test was often interrupted by telephone calls and minor crises, he paid little attention to the applicants taking the test. He estimated the time limit allowed for taking the test.
a. What steps could be taken to ensure that the test is administered properly and fairly to all applicants?
b. What other procedures would you implement?
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