Read âApplication Case 13-1: Dunkinâ Donuts and Dominoâs Pizza: Training for Quality and Hustleâ and answer the following questions.What are the strengths and shortcomings of a decentralized approach to training managers and hourly employees? Discuss.Develop a plan for determining the training needs of the hourly paid staff of a Dominoâs pizza franchise.In your opinion, why was the turnover rate among management trainees in Dunkinâ Donutsâ centralized program so high?Book: Ivancevich, J. M, & Konopaske, R. (2013). Human resource management (12th ed.). New York, NY: McGraw-Hill Irwin.
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