QUESTION 1 Which of the following types of businesses would most likely use a batch process structure? a.Company that build cruise ships b.An automotive assembler such as Ford Motor Co. c.A glass...

QUESTION 1
Which of the following types of businesses would most likely use a batch process structure?

a.Company that build cruise ships

b.An automotive assembler such as Ford Motor Co.

c.A glass beverage bottle manufacturer.

d.A company that produces automobile seats.

QUESTION 2

1. Zanda Corp. wants to have a process structure that has cost advantages similar to continuous or repetitive processes, but wants to produce greater variety than those processes normally allow. Zanda should consider:

a.Cellular manufacturing

b.Job shop processes

c.Mass customization

d.Project process

QUESTION 3

1. Which of the following statements is false?

a.Quality dimensions are easy to measure for tangible goods, while they are difficult to measure for services.

b.Many dimensions of service quality are similar to the dimensions of quality for tangible goods.

c.Some firms still have a poor understanding of quality and quality management.

d.All of these are false.

QUESTION 4

1. The idea that variability is the source of most quality problems was a major contribution of qhich quality management thought leader?

a.Juran

b.Imai

c.Crosby

d.Deming

QUESTION 5

1. "Quality at the source" suggests quality should be:

a.Built into the product

b.Inspected at multiple points

c.Ensured by the quality control lab

d.An inspector's function