Question 1 If the purpose of change is to make an organisation more productive and develop its competitive advantages, what does this imply for most change leaders? (10marks) Does Total Quality...

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Question 1 If the purpose of change is to make an organisation more productive and develop its competitive advantages, what does this imply for most change leaders? (10marks) Does Total Quality Management and Benchmarking have a role in improving business organisations, and, if so, why? (10 marks) Question 3 Why is effective human resource planning, including job analysis and job design, central to most organisational change efforts? Provide an example of how this approach has helped an organization to improve performance? (10 marks) Question 4 Pearce argues that ‘as the complexity of knowledge work increases, the need for shared leadership also increases. Could Kanter’s approach to strategy help to improve an organisation? Discuss. (10 marks) Question 5 (10 marks) Do you think that managers can hold different perspectives of change in their minds at the same time during a change attempt and still be clear about their intentions? (10 Marks)