QUALITY AND INNOVATION MANAGEMENT ISO 9001:2015 - INDIVIDUAL ASSIGNMENT QUESTION 1: By referring to an organisation such as UNIVERSITY OF MAURITIUS, discuss how quality might be improved by adopting...

QUALITY AND INNOVATION MANAGEMENT
ISO 9001:2015 - INDIVIDUAL ASSIGNMENT
Table of Contents
Introduction    3
Brief Overview of the Industry and the Role of Authority    3
Seven Principles of Quality Management and Standing of Tourism Authority    3
Engagement of People and Customer Focus    3
Process Approach and the Leadership    4
Improvement and Evidence Based Decision Making    5
Relationship Management    5
Environmental Analysis and Recommendations    6
Conclusion    7
References    8
Introduction
Quality management is the perfect endeavor that the modern organizations thrive to achieve at internal level. The standpoints of quality range from the management of people to the desirability of the organization in the market. The sustainability of the position is simply possible when the organization tends to pursue the highest quality measures. In the context of Mauritian organizations, the Tourism Authority is the government organization that controls and monitors the tourism sector in nation (Tari et al. 2020).
Because of having several tourist destinations, Mauritius has remained in the center of attraction of the global tourists and, therefore, it is important for the Mauritian Tourism Authority to maintain the seven quality management principles that are deemed mandatory with regard to the delivery of the finest services possible in this sector. The following paper projects some of the key highlights of the Mauritius Tourism Authority and the application of the seven quality management principles set forward by the ISO 9001:2015.
Brief Overview of the Industry and the Role of Authority
In the context of examining the roles and responsibilities as well as the work criteria of the Mauritian Tourism Authority, it is important to note here that Mauritius is the center of tourism for the beach resort based tourists who keep visiting round the year. It is one of the small islands, which grab the attention of the tourists because of scenic beauties at beaches and the natural surroundings. The main economic pillar of the nation, therefore, is set over the revenue earned through the tourism industry (Jugurnath et al. 2018). It is implied, therefore; that the role of the authority and the responsibility that it has to carry out in building the nation is sensitive as well as crucial in the overall development of the national economy.
Seven Principles of Quality Management and Standing of Tourism Authority
Engagement of People and Customer Focus
If the seven major principles of quality management are applied to the Mauritian tourism authority as the organization, the first two principles are clearly applicable because active engagement of all the stakeholders is one of the major requirements of the tourism. The professionals involved in developing the multiple dimensions of the tourism need to have their active role to be played with regard to project the image of the national tourism sector as one of the prominent and attractive factor. The attraction of the tourists is simply guided by the principle of their ‘warm welcome’ and high quality of the services provided. From this point onwards, the second principle of customer focus is initiated.
The orientation of the Authority is to follow the up work administration and monitoring of the quality parameters of the services offered to the customers (Kanwar et al. 2019). The tourism policy set by the authority is developed over the low cost management, which implies that the number of customers visiting over the given period of time receive the highest quality of the services in with the less expanses done over the sector. However, the focus of the authority remains centered over the best suitable customer retention policies that the service providers in the tourism sector take up.
Process Approach and the Leadership
The principle of quality management, which is driven from the cultural positivity and integration of the social values in business, is called process approach. ISO 9001 has this plan to do act policy when applying the process approach to business. This principle includes that there can be many areas interlinked with business and it is up to the organization with regard to apply the cultural beliefs to include all. It encourages community participation in strengthening the business values of a particular sector.
When it comes to apply process approach in Tourism of...