providing you a practical case where you could apply the various methods, concepts, tools and techniques covered in this subject. Task 1: Quality Management System (QMS) / ISO 9001 Complete the...

providing you a practical case where you could apply the various methods, concepts, tools
and techniques covered in this subject.
Task 1: Quality Management System (QMS) / ISO 9001
Complete the following tasks for a HOTEL of your choice. It can be a fictitious or real
company. Make sure that no information is copied from other sources.
1. 1: Write a Quality Policy for that company in accordance with the ISO 9001 requirements
(approx. one page).
1. 2: Identify at least 5 stakeholders of that company. For each stakeholder determine at least
1 stakeholder need (A stakeholder need is what the stakeholder may want from the company).
1. 3: Now, identify a list of at least 5 processes that may be required to fulfil those stakeholder
needs (approx. half page).
1. 4: First, pick 1 process from previous task. Then identify at least 10 inputs and 5 outputs for
that process (approx. one page)
1. 5: For the process used in 1.4, first determine five performance parameters. Then identify 5
methods that can be used to measure those performance parameters (approx. half page).
1. 6: Identify at least 5 key elements (components) of a continuous improvement program for
that company. Provide a brief description for each element (approx. 1-2 pages).
Task 2: Environmental Management System (EMS) / ISO 14001
Complete the following tasks for a CONSTRUCTION company of your choice. It can be a
fictitious or real company. Make sure that no information is copied from other sources.
2. 1: Write an EMS Policy for that company in accordance with the ISO 14001 requirements
(approx. one page)
2. 2: Identify at least 5 stakeholders of the organisation and determine minimum 2 needs for
each stakeholder (approx. one page).
2. 3: Identify at least 10 processes (activities) that describe the organisation’s operations.
(approx. one page)
2. 4: First, select 2 of the processes identified above. Then for each process, identify at least 5
environmental aspects. The 10 environmental aspects should not include any repeat aspects.
(approx. one page)
2. 5: Now, for each of the 2 processes from 2.4, identify at least 5 environmental impacts
(altogether 10 impacts). The 10 environmental impacts should not include any repeat impacts.
(approx. one page)
2. 6: For each of the 10 environmental aspects identified under 2.4, determine at least 1
environmental objective. The 10 objectives should not include any repeat objectives. (approx.
one page)
2. 7: For each of the 10 environmental objectives identified above, determine 1 realistic and
relevant target. The 10 targets should not include any repeat targets. (approx. one page)
2. 8: For each of the 10 environmental targets identified above, identify at least 2 actions. The
20 actions should not include any repeat actions. (approx. one page).
2. 9: Describe at least 5 methods that can be used to measure/monitor the progress of
implementation of the environmental actions (approx. half page for each).
.
Task 3: Occupational Health and Safety Management System (OHSMS) / AS 4801
Complete the following tasks for a MANUFACTURING company of your choice. It can be
a fictitious or real company. Make sure that no information is copied from other
sources.
3. 1: Write an OHS Policy for that company in accordance with the AS 4801 requirements
(approx. one page).
3. 2: Determine at least 10 risks for company’s operations in accordance with the AS/NZS
4801(approx. one page).
3. 3: Develop a risk assessment chart and assess all the risks identified under 3.2 (approx.
one page).
3. 4: For each of the 10 risks identified under 3.2, identify at least 2 actions to reduce or
eliminate the risk (approx. one page).