PROMPT:Job Design and Job Descriptions provide a foundation for an effective Human Resource program in areas such as talent recruitment [Chapter 5], talent selection [Chapter 6], talent development...

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Answered Same DayFeb 02, 2023

Answer To: PROMPT:Job Design and Job Descriptions provide a foundation for an effective Human Resource program...

Parul answered on Feb 02 2023
39 Votes
Normal.dotm A4 US English
Provide an example of how each component can be used to improve an organi
zation and an employee’s job
Let's consider the job of a Customer Service Representative
Job Title: Customer Service Representative Job Description: A Customer Service Representative is responsible for handling customer inquiries, and complaints, and providing support via phone, email, or chat. They are the first point of contact for customers and play a critical role in maintaining customer satisfaction.
Skill variety - 3: The job requires a moderate level of skill variety as the representative handles’ various customer inquiries and complaints, but it may get repetitive over time.
Action Item: Provide training and development opportunities to enhance the representative's skills, such as...
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