Presentation:- All assignments should be formatted with 1.5 line spacing with margins of at least 2.5 cm on all sides. Referencing:- APA Assignment 3 Specification This assignment requires short...

Presentation:- All assignments should be formatted with 1.5 line spacing with margins of at least 2.5 cm on all sides. Referencing:- APA Assignment 3 Specification This assignment requires short answer-type responses. There is no need to submit a formal report. PART 1 [Unit 3] (15%) Referring once again to your chosen process from assignments 1 and 2 (or another process if necessary), a) Identify the key aspects that represent customer ‘value demand’ in relation to your process. You may use actual data, or base this on judgement / experience. Fully explain your reasoning so that it makes sense to the nonspecialist b) . b) Produce a (current state) process map for your service process, and identify the main value adding and non-value adding stages involved. Indicate where sources of waste have the potential to be introduced and how the process could be improved as a result of your mapping. You do not need to produce a second (future –state) map of the improved process. Note: a hand drawn map is acceptable. Software such as Visio can be used but is not required. The input of multiple process stakeholders to the map is acceptable. Ideally, it should not be cut and pasted from the existing quality system or manual, but should be developed for this assignment, and hence be relevant only to the chosen process. PART 2 [Unit 4] (15%) Outline a plan for collecting customer data in relation to your process. Considering your various categories of customer, describe how you would set about collecting useful data in relation to their definition(s) of value, their expectations, their perceptions and their degree of satisfaction. You can describe • your sampling strategy and • your proposed method of contact. • the type(s) of data you intend to collect (qualitative, quantitative etc.) With reference to literature sources where possible, discuss which type of customer data from your list (value, expectations etc.) you view as potentially most useful and why. Both assignment parts carry equal weighting.