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PowerPoint Presentation Module 11 Enterprise Systems Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Learning Objectives Explain how supply chain management is used within an organization Describe customer relationship management systems Describe knowledge management systems Describe enterprise resource planning systems Explain advantages and disadvantages of cloud-based enterprise systems Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Introduction Enterprise system Application used in all the functions of a business Supports decision making throughout the organization Cloud-based enterprise systems are replacing traditional enterprise systems Enterprise resource planning system Used to coordinate operations, resources, and decision making among manufacturing, production, marketing, and human resources Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Supply Chain Management (1 of 3) Supply chain Integrated network consisting of an organization, its suppliers, transportation companies, and brokers Used to deliver goods and services to customers Supply chain management (SCM) Process of working with suppliers and other partners in the supply chain Aim is to improve procedures for delivering products and services Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Exhibit 11.1 Supply Chain Configuration Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Supply Chain Management (2 of 3) SCM coordinates several functions Procuring materials Transforming materials into intermediate and finished products or services Distributing finished goods to customers Communication in a firm’s SCM system Takes place among product flow, information flow, and finances flow Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Supply Chain Management (3 of 3) Key decisions in SCM related to manufacturing Location, inventory, production, and transportation Green logistics and green SCM Includes all SCM activities while minimizing environmental impact Growing trend Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. SCM Technologies Major tools in implementing an SCM system Information technologies The Internet Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Electronic Data Interchange Enables business partners to exchange information on business transactions Expedites the delivery of accurate information Traditional EDI Uses proprietary protocols and networks to transmit documents Cost per partner is higher when the number of partners is small Reduced popularity Web-based EDI or Open EDI Uses the Internet and Web protocols to transmit documents Lowers cost of transmitting documents Platform independent and easy to use Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Internet-Enabled SCM Improves information sharing throughout the supply chain Reduces costs for information transmission and improves customer service Improves several SCM activities Purchasing, procurement and scheduling Inventory management Transportation Order processing and customer service Production scheduling Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. E-Marketplaces (1 of 2) Third-party exchange (B2B model) Provides a platform for buyers and sellers to interact and trade more efficiently online Help maintain a competitive edge Provides opportunities for partnerships Offers a single platform and reduces costs Solves international time-constraint problems Makes it easy to compare prices and products Reduces marketing costs Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. E-Marketplaces (2 of 2) An e-distributor is an e-marketplace owned and operated by a third party that provides: Electronic catalog of products Maintenance, repair, and operations (MROs) services Fast delivery of a wide selection of products and services at lower prices Assistance for companies to reduce the time and expense of searching for goods Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Online Auctions Bring traditional auctions to customers around the globe Make it possible to sell far more goods and services than at a traditional auction Based on the brokerage business model Cost-effective for selling excessive inventory Reverse auctions: sellers submit bids One-to-many relationship Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Collaborative Planning, Forecasting, and Replenishment (1 of 2) Used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning Goal is to improve operational efficiency and manage inventory Advantage Decreases merchandising, inventory, and logistics costs for all supply chain members Challenge Coordinating supply chain can be difficult Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Collaborative Planning, Forecasting, and Replenishment (2 of 2) Collaboration is the agreement between all supply chain partners that establishes how: Data is shared Problems with overstock are solved Costs are shared or minimized Exception management Planning for handling unforeseen problems Lessons learned can be used in future planning Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Exhibit 11.2 CPFR Process Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 3D Printing AKA additive manufacturing Making an object from a three-dimensional digital model Plays a major role in SCM Significant reduction in manufacturing times Effectiveness in meeting customer demands Elimination of the need to carry inventory Quicker delivery of designs to market Efficiency in use of materials Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bidgoli, MIS, 10th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 4D Printing Based on 3D printing Able to prompt the printed object to change in response to external factors Can change